Noor Kaur
Calgary,AB
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Sheraton Cavalier Calgary Hotel
2022.11 - Current
- Lead Front Desk operations while collaborating with all departments and representing management
- Utilized problem-solving skills to resolve customer complaints efficiently
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
Front Desk Agent
Sheraton Cavalier Calgary Hotel
2022.02 - 2022.11
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Inputting rooming lists into LightSpeed and creating group reservations
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
Front Desk Agent
Element by Westin Calgary Airport
2021.09 - 2022.02
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Processed payments with accuracy using cash registers, credit card machines, and POS systems
- Provided exceptional customer service by responding promptly to guest inquiries and requests
Front Desk Agent
Four Points by Sheraton Calgary Airport
2021.09 - 2022.02
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handle guest inquiries complaints, and requests in a professional and timely manner
- Using LightSpeed server to update guest information and edit reservations
- Developed and maintained positive relationships with guests for satisfaction.
Education
Bachelor of Arts -
Mount Royal University
Calgary, AB04.2024
Skills
- Leadership
- Proficient in LightSpeed
- Conflict Mediation
- Staff Training and Development
- Guest Relations Management
- Experience with MS Office Suite
Certification
- Standard First Aid (CSA Intermediate) Level C CPR and AED
- Class 5 Alberta Driver's License
- Pro Serve Certification
Languages
English
Punjabi
Timeline
Front Office Supervisor
Sheraton Cavalier Calgary Hotel
2022.11 - Current
Front Desk Agent
Sheraton Cavalier Calgary Hotel
2022.02 - 2022.11
Front Desk Agent
Element by Westin Calgary Airport
2021.09 - 2022.02
Front Desk Agent
Four Points by Sheraton Calgary Airport
2021.09 - 2022.02
Bachelor of Arts -
Mount Royal University
- Standard First Aid (CSA Intermediate) Level C CPR and AED
- Class 5 Alberta Driver's License
- Pro Serve Certification
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