Mohammad Shoaib
Sharjah,United Arab Emirates
Summary
Well-organized Front Office Supervisor bringing over 3 years managing and overseeing multiple tasks in busy offices. Commended for consistently driving team success through company procedures enforcement and personnel training. Proficient in various software and database management.
Overview
11
11
years of professional experience
Work History
Front Office Supervisor
SHARJAH COLLECTION BY MYSK
01.2021 - Current
- Supervise daily operations of front desk to ensure optimum level of service and hospitality is provided to guest by adhering to standard operating procedures
- Train; direct work of, resolve issues/problems and coach and counsel front office team members
- Monitoring and reviewing daily transactions to ensure proper recording of financial transactions as per hotel procedures
- Rotational covering for Duty manager or Assistant front office manager and Night Auditor in night shift and manage operations of sister properties
- Effectively liaison with other department’s especially housekeeping, reservation, F&B, activity
- To ensure seamless guest experiences
- Communicating with guest to ensure that guest receive consistent, high-quality services throughout their stay by resolving their issues on real time basis and understanding their preferences
- Manage staff schedules and performance, prepare and generate reports for HOD’s, manage inventory and overseeing use of technology in front office
- Prepare rebates and refunds, reports required by management.
- Coached employees through day-to-day work and complex problems
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime
Front Office Receptionist
SHARJAH COLLECTION BY MYSK
10.2018 - 12.2020
- Manage daily front desk operations such as check-ins and check-outs, log book maintenance, security procedures etc.
- Comply with hotel rules and regulations, health and safety policies and procedures
- Answers inquiries of potential guest and accept hotel reservations and up selling of rooms to increase occupancy and revenue
- Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concern
- Co-ordinate with other departments, to ensure smooth operations and seamless guest experience
- Foster positive work environment and assist colleagues as needed.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
Team Leader
ALMANZA RESTAURANT BY SHUROOQ
01.2013 - 07.2018
- Daily opening of the restaurant and key handling control
- Managing setups for sitting, bar counter, drinks making and managing the inventory and requisition
- Taking the feedback from the guest on the food and the service provided
- Carrying out daily briefing and encouraging staff to achieve the daily sales target by best customer service and up selling skills
- Sending daily sales report to the operations team.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Bachelor of Arts - Commerce
Bahauddin Zakariya University
Multan, Pakistan06.2007
High School Diploma -
Bahauddin Zakariya University
Multan, Pakistan01.2006
Skills
- Leadership
- Guest satisfaction
- Interpersonal skills
- Ability to multitask
- Ability to quickly solve problems
- Problem Solving
- Tolerant & Flexible
- Strong Communication
Training
- Essential food and safety training.
- Basic food and hygiene training certificate.
- Micros and point of sales training.
- Fire Drill training.
- Customer service training standards.
- Customer relationship management
- Microsoft office software
- Property management software
- Other hospitality software
Personal Information
Title: FRONT OFFICE SUPERVISOR
Languages
English
Professional Working
Urdu
Full Professional
Timeline
Front Office Supervisor
SHARJAH COLLECTION BY MYSK
01.2021 - Current
Front Office Receptionist
SHARJAH COLLECTION BY MYSK
10.2018 - 12.2020
Team Leader
ALMANZA RESTAURANT BY SHUROOQ
01.2013 - 07.2018
Bachelor of Arts - Commerce
Bahauddin Zakariya University
High School Diploma -
Bahauddin Zakariya University
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