MOLIK MONGA
Brampton,ON
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Taxpayer Services Agent
Canada Revenue Agency
09.2022 - Current
- Providing explanations and/or clarification to clients over the telephone in response to their business inquiries and assisting Northern residents dedicated line
- Gathering information from taxpayers to establish the precise nature of their enquiry or request
- Researching possible responses or solutions using a variety of internal and external information sources
- Recovering online access to CRA accounts and issuing security codes
- Resolving error codes over the phone allowing taxpayers to retrieve their information through various CRA sign in services and solving related technical issues.
- Facilitation and training of new employees that include Chat support, Coaching, and assessment meetings.
Content Development and Project Coordinator
Universal Quest Solution Inc.
10.2021 - 03.2022
- Coming up with content goals and strategies and pitching ideas to the Marketing and Communications Directors
- Collaborating with other departments and team members and brainstorming subjects for creative content
- Creating unique, simple-to-understand, and user-friendly content using good SEO techniques
- Writing new web content and editing existing content
- Editing and proofreading new content before publication
- Managing the distribution of content through our various channels, including social media
- Analyzing performance indicators and web traffic and determining the effectiveness of created content.
IT Support - Volunteer Participation Group
Sheridan College
01.2017 - 08.2018
- Providing Frontline Support
- Troubleshooting and Problem Resolution
- Assistance with Software Installations
- User Training and Guidance
- Hardware Maintenance
- Collaborating with IT Team
Education
Computer Systems Technician and Software Engineering -
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON08.2018
Skills
- Operations Management
- Competitive Analysis
- Training Coordination
- Network Troubleshooting
- Programming Proficiency(Java, Python, C, or equivalent)
- Software Development Lifecycle(Experience with Agile and Scrum methodologies)
- Database Management(SQL and NoSQL database proficiency)
- Cybersecurity Basics
Certification
Innovation Digital Skills for Youth
Timeline
Taxpayer Services Agent
Canada Revenue Agency
09.2022 - Current
Content Development and Project Coordinator
Universal Quest Solution Inc.
10.2021 - 03.2022
IT Support - Volunteer Participation Group
Sheridan College
01.2017 - 08.2018
Computer Systems Technician and Software Engineering -
Sheridan College Institute of Technology And Advanced Learning
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