MOLIK MONGA
Brampton,ON
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Taxpayer Services Agent
Canada Revenue Agency
5001 Yonge Street, Toronto, ON, M4Y0G8
09.2022 - Current
- Providing explanations and/or clarification to clients over the telephone in response to their business inquiries and assisting Northern residents dedicated line
- Gathering information from taxpayers to establish the precise nature of their enquiry or request
- Researching possible responses or solutions using a variety of internal and external information sources
- Recovering online access to CRA accounts and issuing security codes
- Resolving error codes over the phone allowing taxpayers to retrieve their information through various CRA sign in services and solving related technical issues.
- Facilitation and training of new employees that include Chat support, Coaching, and assessment meetings.
Content Development and Project Coordinator
Universal Quest Solution Inc.
25 Sheppard Avenue, North York, ON, M2N6S6
10.2021 - 03.2022
- Coming up with content goals and strategies and pitching ideas to the Marketing and Communications Directors
- Collaborating with other departments and team members and brainstorming subjects for creative content
- Creating unique, simple-to-understand, and user-friendly content using good SEO techniques
- Writing new web content and editing existing content
- Editing and proofreading new content before publication
- Managing the distribution of content through our various channels, including social media
- Analyzing performance indicators and web traffic and determining the effectiveness of created content.
IT Support - Volunteer Participation Group
Sheridan College
1430 Trafalgar Road
01.2017 - 08.2018
- Providing Frontline Support
- Troubleshooting and Problem Resolution
- Assistance with Software Installations
- User Training and Guidance
- Hardware Maintenance
- Collaborating with IT Team
Education
Computer Systems Technician and Software Engineering -
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON08.2018
Skills
- Operations Management
- Competitive Analysis
- Training Coordination
- Network Troubleshooting
- Programming Proficiency(Java, Python, C, or equivalent)
- Software Development Lifecycle(Experience with Agile and Scrum methodologies)
- Database Management(SQL and NoSQL database proficiency)
- Cybersecurity Basics
Certification
Innovation Digital Skills for Youth
Timeline
Taxpayer Services Agent
Canada Revenue Agency
09.2022 - Current
Content Development and Project Coordinator
Universal Quest Solution Inc.
10.2021 - 03.2022
IT Support - Volunteer Participation Group
Sheridan College
01.2017 - 08.2018
Computer Systems Technician and Software Engineering -
Sheridan College Institute of Technology And Advanced Learning