Mohammed Faruque Abdullah
Customer Service Representative
Toronto,ON
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Easyline Specialist
TD Canada Trust
11.2022 - Current
- Assisting customers with their day-to-day banking and credit product needs.
- Provided suitable financial solutions which may account advice, account maintenance, digital advice, credit card inquiries and basic investment advice.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Customer Service Representative - BMO Campaign
SinglePoint Group International
05.2022 - 11.2022
- Receive inbound and make outbound customer calls regarding past due accounts and facilitate payment arrangements to bring accounts current.
- Resolve customer account discrepancies.
- Meet and exceed individual targets and performance expectations.
- Offering Hardship programs to help customers.
Customer Care Advisor
Robert Half
11.2021 - 04.2022
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated timely responses to online customer communication and researched complex issues.
Education
BBA - Banking And Finance
Metropolitan University
Sylhe, Bangladesh 09.2013 - 09.2017
Skills
Dealing with Collections
Accomplishments
- Recipient of Q1 F'2024 Quarterly Epic
- Recipient of Q4 F'2023 Quarterly Epic
- Recipient of Q3 F'2023 Q3 Winning Together
- Recipient of Q1 F'2024 Q3 League of Legends
- Recipient of Q4 F'2023 League of Legends
- Recipient of Q3 F'2023 League of Legends
Timeline
Easyline Specialist
TD Canada Trust
11.2022 - Current
Customer Service Representative - BMO Campaign
SinglePoint Group International
05.2022 - 11.2022
Customer Care Advisor
Robert Half
11.2021 - 04.2022
BBA - Banking And Finance
Metropolitan University
09.2013 - 09.2017
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