MOHAMMED ALEEM
Edmonton,CA
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
FunPark Indoor Amusement Center | Edmonton, AB & Winnipeg, MB
10.2022 - 07.2025
- Achieved high guest satisfaction by resolving complaints calmly and effectively.
- Ensured 100% safety compliance, reducing incidents through new training protocols.
- Supervised 50+ staff, maintaining coverage and fostering a guest-first culture.
- Managed guest flow during peak times, ensuring orderly lines and safe movement.
- Executed on-site promotions with marketing teams, enhancing service delivery during high demand.
Area Operations Manager
MK GROUP KUWAIT
05.2015 - 09.2022
- Ensured premium guest experiences by maintaining high service quality standards.
- Led diverse teams across three countries, enhancing collaboration and cultural understanding.
- Reduced workplace accidents by 25% through proactive safety initiatives and training.
- Managed procurement and vendor relations, ensuring uninterrupted operations across venues.
Education
Master of Arts - Marketing
Shivaji University
IndiaSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Inventory management
- Customer relationship management
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Professional Working
Urdu
Full Professional
Telugu
Professional Working
Tamil
Professional Working
Timeline
Operations Manager
FunPark Indoor Amusement Center | Edmonton, AB & Winnipeg, MB
10.2022 - 07.2025
Area Operations Manager
MK GROUP KUWAIT
05.2015 - 09.2022
Master of Arts - Marketing
Shivaji University