Ebrahim Petiwala
Edmonton,AB
Summary
Proactive Operations Manager with extensive experience in retail, food & beverage, and hospitality management. Skilled in staff supervision, inventory management, and enhancing operational efficiency. Strong background in vendor relations, training programs, and customer service, bringing strategic planning and problem-solving abilities to optimize performance and drive growth. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
13
13
years of professional experience
Work History
Operations Manager
Dickeys BBQ Pit
04.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager of Operations
Fatburger
12.2021 - 04.2022
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Increased sales 20% with special displays and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
Food & Beverage Operational Supervisor
Slave Lake Inn & Conference Centre
06.2020 - 10.2021
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Resolved issues promptly by addressing concerns and providing effective solutions in a timely manner.
- Optimized resource allocation to maximize efficiency while minimizing waste in the workflow process.
- Collaborated with cross-functional teams for seamless project execution and optimal results.
- Implemented training programs to enhance employee skills and promote professional growth.
- Developed and enforced safety protocols, ensuring a secure work environment for all staff members.
- Reduced overhead costs with diligent budget management and resource allocation.
- Analyzed performance data to identify areas of improvement and develop targeted action plans accordingly.
- Monitored front areas so that questions could be promptly addressed.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Food Service Supervisor
Dairy Queen Grill & Chill
05.2018 - 06.2020
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Ordered new supplies and food to maintain service levels.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Room Division Supervisor
Capitol Hotel Dubai
03.2014 - 03.2018
- Led cross-functional teams for successful project completion, fostering collaboration and effective decisionmaking.
- Championed change initiatives within the division to drive process improvements and enhance overall performance outcomes.
- Coordinated schedules and resource allocation for timely completion of projects, minimizing delays and cost overruns.
- Reduced turnover rates through active listening and addressing employee concerns promptly, creating a positive work environment.
- Improved employee morale with regular performance feedback and recognition of achievements.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Front Office Executive
Al Madina Suites
06.2013 - 02.2014
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Effectively communicated policies regarding payments, cancellations, late arrivals, or no-shows clearly to guests during registration processes.
Associate
Gloria Hotel
03.2011 - 10.2012
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Advanced Diploma - Hospitality Business Management
East West College
Edmonton, AB Canada04.2025
Bachelor in Hospitality Studies - Hospitality And Tourism Management
Anjuman-i- Islam Institute of Hotel Management
Mumbai, India08.2010
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Customer Relationship Management
- MS Office
- Strategic Planning
- Goal Setting
Languages
English
Full Professional
Timeline
Operations Manager
Dickeys BBQ Pit
04.2022 - Current
Store Manager of Operations
Fatburger
12.2021 - 04.2022
Food & Beverage Operational Supervisor
Slave Lake Inn & Conference Centre
06.2020 - 10.2021
Food Service Supervisor
Dairy Queen Grill & Chill
05.2018 - 06.2020
Room Division Supervisor
Capitol Hotel Dubai
03.2014 - 03.2018
Front Office Executive
Al Madina Suites
06.2013 - 02.2014
Associate
Gloria Hotel
03.2011 - 10.2012
Advanced Diploma - Hospitality Business Management
East West College
Bachelor in Hospitality Studies - Hospitality And Tourism Management
Anjuman-i- Islam Institute of Hotel Management
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