Gauravdeep Singh Brar

Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

• Championed safety protocols to maintain secure working environment, reducing workplace accidents significantly.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Implemented quality control systems to boost overall product consistency and reliability.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Implemented innovative programs to increase employee loyalty and reduce turnover.

• Analyzed and forecasted the sales/financial report to identify economic trend and responded to market/Customer needs and competition under controlled expenditure while achieving the sales and profit goal
• Delegated and provided clear directions to Manager and Associate of 45 members with operational plan while reducing the customer wait time by 7mins and increasing the fulfillment rate to >85% - solving, monitoring, replenishment inventory flow and building up a consistent CSAT above 9
• Served Customers as an ambassador for their store by greeting customers, seeking their feedback and ensuring customer needs, complaints, and issues are resolved within Company guidelines to create a positive shopping experience
• Led a team of Managers and Associates to conduct regular meeting/huddles while driving engagement, reward and recognition program and training them to build new skill, increasing their capabilities to augment their professional growth and oversee talent management including recruitment, succession planning, orientation, training, performance management and compensation
• Demonstrating and living by company values by holding team accountable through timely, honest specific and respectful feedback and corrective action
• Also building and managing cross functional interdependencies within and with other Walmart stores
• Cross-trained existing employees to maximize team agility and performance.
• Accomplished multiple tasks within established timeframes.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Owned End to end service delivery & planning, which includes Infrastructure, staffing Models, resource hiring and Optimized utilization to 70%
• Handling operational PnL of 9 states optimizing it overall UE to sub INR -10 from INR -74
• Developed strategies and the management arrangements for key milestones such as 99% overall serviceability, SLA
• Collaborating and Spear heading team members, worked with technology teams and other business groups, and presenting projects to senior leadership on a regular basis
• Contributed to building scalable automation that can deliver productivity benefits especially under COVID such as a regular check of delivery fleet's body temperature, mask/sanitization is maintained along with joint ownership between tech and program teams for the function

• Led a team of 60 members to launch Swiggy's operations in 9 states (Haryana, Bihar, Rajasthan, Gujarat, West Bengal, AP/T, Assam, Jharkhand & Odisha); Redesigned and implemented SOPs to deliver 99.8% serviceability along with targeted SLA and best NPS across India
• Piloted and extending Swiggy Boundaries in franchise model - Supply & Distribution (S&D) with external third-party merchants (P&G)
• Lead a Supply, Operation and Marketing team to drive the pre-launch activities
• Setting up Liaoning with central functions like IT, HR, Admin to ensure all the necessary support structures are in place
• Lead growth thinking and execution for early stages of the city
• Setting up the city for smooth handover to the city leadership

• Forecasting hiring requirements and laying out plan for talent acquisition
• Handle cost vs revenue function - Operations
• Minimizing delivery time by improving efficiency and coordination within team
• Driving team to ensure deliveries within committed Service Level Agreement (SLAs) and analyzing SLA Compliance figures
• Adjusting operational variables to deliver ideal customer experience throughout the day
• Managing demand vs operational capacity available at hand
• Reducing financial risk of cash management by implementing new standard operating procedures (SOPs) and technologies
• Remuneration management for operations (delivery) team
• Planning and rolling out executive engagement programs to reduce attrition
• Training and grooming Executive for better customer experience
• Identifying and sharing operational requirements with technology team

• Leading a team of over 45+ managers across HR NCR + Faridabad with hierarchy consisting of Deputy Area managers, Senior Station managers, Station managers and a fleet of 400+ Field Executives
• Reduced operating cost/delivery by 50% in 6 weeks
• Revamped HR NCR Last Mile team to increase on-time delivery percentage from 65% to 95%
• SPOC for Last Mile's tech requirements
• Launched capacity dashboard, reconciliation dashboard, deliverer app and overhauled delivery dashboard
• Assist the top-management in developing operations strategy for effectively scaling the operations
• Derive assignment weights to ensure maximum utilization of fleet and best compliance; Analyze login and order flux for over booking
• Service over 12k orders weekly across HR NCR + Faridabad round the clock while leading a 2 tier team
• Established easy hand shake with CRM team to enhance customer service (primarily focusing on providing clarity/update on their orders) with reduction in call back time to FEs from 15 minutes to less than 6 minutes
• Responsible for monthly P&L review with ownership to ensure maximum profitability of establishments
• Minimize inventory pilferages with budgeting and control of station running cost