Hotello
Mikhaele Etienne
Guest Experience Specialist
Montreal,QC
Summary
Spent the past 7 years honing my craft at multiple five-star hotels. I've had the pleasure of providing top-notch service to high-end guests, creating memorable experiences every step of the way. Now, I'm itching to take my career to the next level. I've got my sights set on a supervisory role. with my passion for hospitality and knack for customer care, I'm ready to elevate our team and exceed expectations at every turn.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Front Desk Agent
SENS Hotel
04.2019 - Current
- Increased customer loyalty with exceptional communication skills and personalized service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
- Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at hotel's front desk area.
Communications Manager
Private Event
01.2023 - 06.2023
- Collaborated with cross-functional teams to ensure effective progress throughout the whole project.
- Developed a robust editorial calendar, ensuring timely production of high-quality content across multiple platforms.
- Updated website and social media pages with well-coordinated communications aimed at conveying information, generating interest.
- Streamlined internal communications by establishing protocols and templates for consistent messaging.
Housekeeping Supervisor
Marriott Hotel
05.2018 - 02.2019
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Worked with front desk to respond promptly to all guest requests.
Education
DEC - Business Management
LaSalle College
Montreal, QC 05.2001 -
Skills
Software
Lightspeed
Timeline
Communications Manager
Private Event
01.2023 - 06.2023
Front Desk Agent
SENS Hotel
04.2019 - Current
Housekeeping Supervisor
Marriott Hotel
05.2018 - 02.2019
DEC - Business Management
LaSalle College
05.2001 -
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