Reese Tomlin
Montréal,Québec
Summary
Friendly candidate with passion for providing excellent services and facilitating guest satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job position. Ready to help team achieve company goals. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Hotel Front Desk Receptionist
Hotel Sens
02.2023 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices for each phase of development
Hotel Front Desk Clerk
Hotel Crowne Plaza
01.2021 - 01.2022
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
Customer Service Representative
Elna medical pediatric clinic
01.2020 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Tire and Lube Technician
Blazing Tire
01.2020 - 01.2020
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Electric Mechanic
Lime
01.2019 - 01.2019
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Education
Associate of Science - Radiation Therapy
Dawson College
Montreal, QC05.2024
Diplôme d’études secondaires -
LaurenHill Academy
Saint-Laurent, QC01.2017
Skills
- Reservation Management
- Professional Appearance
- Multilingual Proficiency
- Microsoft Office
- Guest Relations
- Teamwork and Collaboration
- Problem-Solving
- Hospitality services
Alternate Phone
514-827-6319
Page
2/2
Social Engagement
- Babysitter, 2014-2023, Private homes, Montreal, Prepare and serve meals, Entertain children, Help children with their homework, Ensure children's safety at all times
- Football Coach, 2017-present, play the role of all positions, teach football techniques and explain the rules also how to play the sport safe.
- Soccer Coach, 2013-2015, Soccer Saint-Laurent, Montreal, Play the role of goalkeeper, teach soccer techniques and explain the rules of the game.
Extracurricular Activities
- Disc-Jockey (DJ), 2013, present, private events, Montreal.
- Member of a Football Team , 2010- 2017, Saint-Laurent Spartans,Montreal.
- Boxe, 2010-Present, Monster Gym, Montréal
Hobbies and Interests
- Poetry
- Video games
- Sports
- Reading
- Science
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Hotel Front Desk Receptionist
Hotel Sens
02.2023 - 01.2024
Hotel Front Desk Clerk
Hotel Crowne Plaza
01.2021 - 01.2022
Customer Service Representative
Elna medical pediatric clinic
01.2020 - 01.2022
Tire and Lube Technician
Blazing Tire
01.2020 - 01.2020
Electric Mechanic
Lime
01.2019 - 01.2019
Associate of Science - Radiation Therapy
Dawson College
Diplôme d’études secondaires -
LaurenHill Academy
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