Michelle Sarte
Edmonton,AB
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Knowledgeable in medical terminology and scheduling. Ready to bring 4 years of relevant work experience to the team.
Overview
7
7
years of professional experience
Work History
Medical Office Assistant
Alberta Neuro Ophthalmology
10.2023 - Current
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
Production Document Coordinator
BZAM Ltd.
02.2023 - Current
- Creates and prepares documentation forms and templates relating to business processes
- Ensures the accuracy, accessibility, quality, and confidentiality of information contained in the documents
- Establishes and maintains document control procedures to ensure consistency and efficiency in managing documents
- Stores and tracks company files when needed
- Coordinates with Production Supervisors regarding proper completion of forms when there are changes
- Provides training to all newly hired staff on Good Documentation Practices.
Document Specialist
Aurora Enterprises Inc.
07.2019 - 04.2022
- Document Specialist of the Gummy, Chocolate and Packaging department
- Saved 50% of set-up time by preparing all paper and file documents needed by shift lead, Machine Operators, and staff per production run
- Final verification and completion of Batch Records and other files before Quality Assurance Approval
- Trained all newly hired staff on Good Documentation Practices and in completing forms correctly.
Barista
Starbucks
10.2018 - 07.2019
- Responsible for providing friendly service to guests while handling food and beverage purchases, accepting payment, and making changes
- Replenished 100% of ingredient stocks
- Trained and did 100% of inventory reports and orders.
Data Administrator- HP Promotions
Netzwelt Inc.
10.2016 - 12.2017
- Created and presented quarterly reports of Hewlett-Packard services regarding a specific promotion
- Checked eligibility, Approved and Verified Clients' Claims on Promotions (ASIA)
- Reached out to clients if additional information was needed via phone.
Education
Professional Digital Marketing Certificate -
Northern Alberta Institute of Technology (NAIT)
Edmonton, Canada03.2023
Bachelor of Science -
Ateneo De Naga University
Bicol, Philippines05.2016
Skills
- Highly trained in Microsoft Office Applications and can navigate other computer programs
- Good communication skills such as being fluent in 3 languages (English, Tagalog, Bicol) spoken and written
- Programmed decision making
- Problem-Solving
- Customer-driven
- Practiced mind and goal setting
- Attention to detail
- Insurance Verification
- Records Management
- EMR Software
- Schedule Management
- Reception Management
Affiliations
- Ateneo de Naga University Supreme Student Government, Event Management Team Leader, 2011 - 2013
- The Ateneo Consortium of Technological Information & Computing Science, Auditor, 2012 - 2013
- The Ateneo Consortium of Technological Information & Computing Science, President, 2013 - 2015
- San Isidro Labrador Youth Volunteers Organization, President, 2012-2016
Languages
English
Full Professional
Timeline
Medical Office Assistant
Alberta Neuro Ophthalmology
10.2023 - Current
Production Document Coordinator
BZAM Ltd.
02.2023 - Current
Document Specialist
Aurora Enterprises Inc.
07.2019 - 04.2022
Barista
Starbucks
10.2018 - 07.2019
Data Administrator- HP Promotions
Netzwelt Inc.
10.2016 - 12.2017
Professional Digital Marketing Certificate -
Northern Alberta Institute of Technology (NAIT)
Bachelor of Science -
Ateneo De Naga University
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