MELISSA CLIFT
West Kelowna
Summary
Professional with significant experience in medical office environments, prepared for this role. Proven track record in managing patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.
Experienced with patient care coordination, appointment scheduling, and medical records management. Utilizes strong organizational skills to ensure efficient office operations and patient satisfaction. Knowledge of billing procedures and insurance verification, contributing to well-managed medical office environment.
Overview
20
20
years of professional experience
Work History
Medical Office Assistant
EB Medical Clinics
01.2025 - Current
- Duties include patient registration, booking appointments, preparing and adjusting doctors and staff schedules, billing and processing insurance and medical forms, creation and maintenance of medical charts, referrals, general office duties, assisting the doctors with various appointments and procedures such as physical exams, collection and processing of lab tests, usage and maintenance of medical office equipment, cleaning and maintenance of laboratory, exam and surgical rooms.
Medical Office Assistant
Rosedale Medical Clinic
08.2021 - 02.2024
- Duties include patient registration, booking appointments, preparing and adjusting doctors and staff schedules, maintenance and filing of medical charts, referrals, general office duties, assisting the doctors with various appointments and procedures such as physical exams, collection and processing of lab tests, usage and maintenance of medical office equipment, cleaning and maintenance of laboratory, exam and surgical rooms.
Support Services Assistant (SSAI)/Science, Tech, & Health
Okanagan College
09.2018 - 08.2021
- Administrative support for five Science, Tech, and Health programs, including but not limited to receiving and processing contracts, payroll documents, and other legal documents, organizing and overseeing program and department meetings, distributing and receiving program exams, distributing and receiving student surveys, preparing and distributing program materials, executing the various administrative needs of Professors and department Deans, clerical and administrative support within the Science, Tech, and Health office.
Support Services Assistant (SSAI)/Scheduler
Okanagan College
09.2015 - 09.2018
- Duties include scheduling and publishing the academic final exam schedules. Maintaining the Academic Exam Webpage through Iron Point. Input, maintenance, and analysis of academic schedules in Banner and Infosilem for all 4 campuses. Processing scheduling change requests through WebQA and in person. Working with department Deans and Chairs to coordinate and implement the academic schedule and exam schedules for all 4 campuses. Input and maintenance of course information in Banner and Infosilem.
Clerk IV/Continuing Studies & Distance Education Exam Coordinator
Okanagan College
09.2009 - 09.2015
- Duties include coordinating, scheduling, editing, printing, prepping, and executing all Okanagan College Distance education and Continuing Studies exams (currently 1000+ exams per intake, 5 intakes per year); receiving, initially assessing, and following up with extension, out of time, and supervision requests that come in for approval; assisting the Distance Ed Administrator with various duties such as exam editing, data input and analysis, and tutor and student correspondences; answering Continuing Studies certificate and leisure course inquiries and doing the registrations in Banner; course admissions, registrations, and certificate submissions; external exam scheduling, invigilating, and handling (currently scheduling 80+ exams per month); back up as the Distance Ed Materials Coordinator and assisting during busy times packaging and distributing materials in the bookstore; clerical and administrative support within the Continuing Studies office.
Support Services Assistant (SSAI)/Financial Aid Assistant
Okanagan College
08.2011 - 10.2012
- Duties include meeting with students regarding financial aid and awards, advising and processing financial aid requests and documents, data input and analysis of financial aid data, processing bursary and scholarship applications, conflict resolution and management, government and student correspondence, clerical and administrative support for the manager of financial aid and awards, receiving, initially assessing, and following up with emergency financial aid requests.
Medical Office Assistant
Vintage View Medical
02.2008 - 06.2009
- Duties include creating and integrating all systems and procedures within the clinic, patient registration, booking appointments, preparing and adjusting doctors and staff schedules, inputting charts into the computer (paperless system), billings and adjustments, referrals, general office duties, assisting the doctors with various appointments and procedures such as physical exams, minor surgeries, sutures, removal of foreign objects, setting fractures, dressings, etc., collection and processing of lab tests, giving vaccinations, usage and maintenance of the autoclave and other medical office equipment, cleaning and maintenance of laboratory, exam and surgical rooms.
Medical Office Assistant
Westridge Medical
09.2007 - 06.2009
- Duties include patient registration, booking appointments, preparing and adjusting doctors and staff schedules, maintenance and filing of medical charts, billings and adjustments, referrals, general office duties, assisting the doctors with various appointments and procedures such as physical exams, minor surgeries, sutures, removal of foreign objects, setting fractures, dressings, etc., collection and processing of lab tests, giving vaccinations, usage and maintenance of the autoclave and other medical office equipment, cleaning and maintenance of laboratory, exam and surgical rooms.
Medical Office Assistant
Medi-Kel Walk-In Clinic
06.2005 - 05.2007
- Duties include patient registration, booking appointments, preparing and adjusting doctors and staff schedules, maintenance and filing of medical charts, referrals, general office duties, assisting the doctors with various appointments and procedures such as physical exams, minor surgeries, sutures, removal of foreign objects, setting fractures, dressings, etc., collection and processing of lab tests, giving vaccinations, usage and maintenance of the autoclave and other medical office equipment, cleaning and maintenance of laboratory, exam and surgical rooms.
Education
Medical Office Assistant Diploma -
Sprott-Shaw Community College
Kelowna, BC01.2005
Bachelor of Business Diploma - undefined
Okanagan University College
Kelowna, BC01.2004
Veterinary Office Assistant Diploma - undefined
Trend College
Kelowna, BC01.2003
Bachelor of Arts Degree - undefined
Okanagan University College
Kelowna, BC01.2000
Skills
- Highly organized and detail-focused Medical Office and Administrative Assistant, with an exceptional track record of accuracy and ability in a fast-paced environment
- Exceptional communication and interpersonal skills
- Over 16 years of administrative experience and 17 years of customer service experience, including 5 years of experience as a Medical Office Assistant
- Ability to multitask on various levels
- Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity
- Excellent computer skills; proficient with Banner, Infosilem, EMR systems, all Microsoft Office Applications, Med Access and able to learn proprietary systems/applications quickly and easily
- Outgoing, passionate, and always striving to learn
Timeline
Medical Office Assistant
EB Medical Clinics
01.2025 - Current
Medical Office Assistant
Rosedale Medical Clinic
08.2021 - 02.2024
Support Services Assistant (SSAI)/Science, Tech, & Health
Okanagan College
09.2018 - 08.2021
Support Services Assistant (SSAI)/Scheduler
Okanagan College
09.2015 - 09.2018
Support Services Assistant (SSAI)/Financial Aid Assistant
Okanagan College
08.2011 - 10.2012
Clerk IV/Continuing Studies & Distance Education Exam Coordinator
Okanagan College
09.2009 - 09.2015
Medical Office Assistant
Vintage View Medical
02.2008 - 06.2009
Medical Office Assistant
Westridge Medical
09.2007 - 06.2009
Medical Office Assistant
Medi-Kel Walk-In Clinic
06.2005 - 05.2007
Bachelor of Business Diploma - undefined
Okanagan University College
Veterinary Office Assistant Diploma - undefined
Trend College
Bachelor of Arts Degree - undefined
Okanagan University College
Medical Office Assistant Diploma -
Sprott-Shaw Community College
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