Keerthana Yantrapragada
Kitchener,ON
Summary
Dedicated individual with more than 2 years of experience optimizing operational efficiency in healthcare settings. Proficient in appointment scheduling, resource allocation, and patient communication. Adept at managing complex scheduling demands while ensuring the highest level of patient care. Strong organizational and communication skills with a proven track record of enhancing workflow and customer satisfaction. Seeking to leverage my expertise to contribute to a dynamic healthcare team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Accq Sleep Labs
08.2022 - Current
- Scheduling patient appointments in respective doctors' calendars and following up with reminder phone calls.
- Greeting and interacting with patients to provide information, answer questions and assist with appointment scheduling.
- Using Telus to schedule appointments for doctor visits and procedures.
- Directing patients to exam rooms, fielded questions and prepared for physician examinations.
- Calling and faxing pharmacies to submit prescriptions and refills.
Caregiver
Home Instead
12.2021 - 07.2022
- Assisting clients with daily living needs to maintain self-esteem and general wellness.
- Assisting with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaging patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Building solid relationships with clients to deliver emotional support and companionship.
Dentist
Dr Venky's Oral Care
01.2020 - 07.2021
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
Intern Dentist
Government Dental College And Hospital
10.2019 - 09.2020
- Completed consultations with patients for treatment plans.
- Developed and implemented treatment plans for patients based on diagnosis.
- Improved patients' oral health by educating them on better brushing and flossing habits.
- Treated periodontal disease through scaling and root planning.
Education
Health Care Administration And Service Mangement -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2022
Bachelor of Dental Surgery -
Government Dental College And Hospital
Hyderabad, India09.2020
Skills
- Experience working in an administrative position for over two years and coordination and client satisfaction expertise
- A year of experience working in the healthcare environment as a Medical Office Assistant, using scheduling software like TELUS, AlayaCare and advanced proficiency in all Microsoft applications
- Proficient in patient scheduling, medical record management, insurance billing
- Worked as a Dental Intern for a year, diagnosing, treating, and preventing dental and oral issues
- Strong interpersonal and communication skills, focusing on delivering excellent patient service, highly organized and capable of multitasking in a fast-paced environment
Certification
Medical Office Assistant Certification by MedCerts
Microsoft Office Specialist by Microsoft
First Aid and Cpr
Basic Life Support and Training
Timeline
Medical Office Assistant
Accq Sleep Labs
08.2022 - Current
Caregiver
Home Instead
12.2021 - 07.2022
Dentist
Dr Venky's Oral Care
01.2020 - 07.2021
Intern Dentist
Government Dental College And Hospital
10.2019 - 09.2020
Health Care Administration And Service Mangement -
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Dental Surgery -
Government Dental College And Hospital
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