Flore Tshilembu
Calgary,AB
Summary
Accomplished Medical Office Assistant with a proven track record at Walker Lake Clinic, enhancing patient care through meticulous data management and exceptional customer service. Expert in Microsoft Office and adept at multitasking, I significantly improved office efficiency. My strong communication skills and MOA certification underscore my ability to elevate team performance and patient satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Walker Lake Clinic
05.2022 - 04.2024
- Provided prompt, polite and professional in-person and telephone customer service.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Customer Service Representative
Apple
06.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Cross-trained and provided backup support for organizational leadership.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Caregiver
Nurse Next Door
01.2019 - 03.2020
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Scheduled daily and weekly care hours for client caseload.
Education
No Degree - Medical Office Assistant
East West College
Calgary, AB06-2022
High School Diploma -
École Alexandre-Tachée
30 Erin Ridge Dr, St. Albert 07-2019
Skills
- Multitasking and Organization
- Computer Skills
- Excellent communication skills, both written and verbal
- Ability to work as a team and independently
- MOA certification from an accredited institution
- Proficient in Microsoft Office Suite programs
- HIPAA Regulations
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- First Aid Certification
- Certified Medical Office Assistant (CMOA)
- ServSafe Food Handler's Certification
- Alberta Driver's License
- Microsoft Office Specialist (MOS) Certification
Timeline
Medical Office Assistant
Walker Lake Clinic
05.2022 - 04.2024
Customer Service Representative
Apple
06.2020 - 01.2022
Caregiver
Nurse Next Door
01.2019 - 03.2020
- First Aid Certification
- Certified Medical Office Assistant (CMOA)
- ServSafe Food Handler's Certification
- Alberta Driver's License
- Microsoft Office Specialist (MOS) Certification
No Degree - Medical Office Assistant
East West College
High School Diploma -
École Alexandre-Tachée
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