Michelle Ann Madriaga
Red Deer
Summary
A dynamic professional excelled in customer service and teamwork at Real Canadian Superstore and McDonald's, enhancing team morale and customer satisfaction. Skilled in advanced computer applications and adaptability, with a focus on achieving high accuracy and fostering positive work environments. Having a proven track record in the accounting and bookkeeping field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Real Canadian Superstore
07.2023 - Current
- Assisted 400 customers throughout the shift and demonstrated good customer service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Encouraged customers to make additional purchases by highlighting current deals.
Crew Trainer
McDonalds
01.2023 - Current
- Sets a role model for all team members by providing high-quality, efficient service and following the policies and procedures.
- Trained 2 newly hired crew members in customer service, food safety, and performance requirements.
- Provided coaching and mentoring to existing employees to maintain quality standards.
- Boosted overall team morale by fostering a positive work atmosphere built on mutual respect and open communication.
Practicuum Bookkeeper
MNP LLP
10.2024 - 11.2024
- Tracked 100 client accounts per hour regarding uncashed checks and GST owed in compliance with tax laws and checked if they had full access to their accounts, ensuring timely filing of all required documents.
- Updated 40 client engagements a day and ensured all clients were risk-free for MNP's assurance and assigned them to the client representative.
- Created Excel files for important documents needed for their monitoring
- Ensured timely completion of scanning projects, prioritizing tasks based on deadlines and importance.
Admin Head
Napintas Logistics and Distribution, Inc. (Nestle)
05.2018 - 12.2022
- Demonstrated excellent organizational and time management skills while managing multiple tasks.
- Strong background in payroll, accounts receivable, accounts payable, and book and bank reconciliation.
- Managed 5 backroom members in providing support and guidance while maintaining courteous and effective working relationships among them.
Education
Business Diploma -
Red Deer Polytechnic
100 College Blvd Red Deer, AB T4N 5H512.2024
Bachelor of Science - Accountancy
Philippine College of Northwestern Luzon
La Union, Philippines05.2018
Skills
Accounting and bookkeeping
Advanced computer skills
Adaptability and Flexibility
Customer Service
Certification
- Safecheck Advance Food Safety Certification Program 2024 March
Timeline
Practicuum Bookkeeper
MNP LLP
10.2024 - 11.2024
Cashier
Real Canadian Superstore
07.2023 - Current
Crew Trainer
McDonalds
01.2023 - Current
Admin Head
Napintas Logistics and Distribution, Inc. (Nestle)
05.2018 - 12.2022
- Safecheck Advance Food Safety Certification Program 2024 March
Business Diploma -
Red Deer Polytechnic
Bachelor of Science - Accountancy
Philippine College of Northwestern Luzon
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