Dhruvi Mistry
Thunder Bay
Summary
Motivated and results-oriented ICT professional with a strong background in customer service, administrative support, and digital marketing. Over 4 years of diverse experience leveraging content optimization, problem-solving, and teamwork skills to contribute effectively to a dynamic organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Real Canadian Superstore
02.2023 - Current
- Provide exceptional customer service, ensuring accurate transactions and high satisfaction.
- Efficiently manage cash and card transactions, maintaining precise financial records.
- Enhance store performance by processing transactions quickly and accurately.
- Resolve customer inquiries promptly, ensuring a positive shopping experience.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Increased sales of promotional items by informing customers about current offers.
Front Desk Executive
Perfect Press Engineering
09.2020 - 08.2022
- Greet and direct visitors to the right person or department.
- Handled payment records, ensuring timely and accurate updates.
- Answer and route incoming calls, take messages, and provide information.
- Schedule appointments, meetings, and room bookings.
- Perform administrative duties, including data entry, filing, and handling mail.
- Assist back-office staff with clerical tasks.
- Maintain front desk supplies and inventory.
SEO Executive
Vinayak Info Soft
07.2019 - 05.2020
- Conduct in-depth keyword research and implement SEO strategies.
- Leveraged data-driven insights from Google Analytics and Search Console to monitor SEO performance.
- Collaborate with teams to create content strategies that boost brand visibility and support marketing goals.
Education
Diploma - Information Communication Technology Solution for Business
Confederation College
Thunder Bay, ON06.2024
Bachelor of Engineering - Information Technology
Apollo Institute of Engineering And Technology
Ahmedabad, India06.2019
Skills
- Strong customer service and administrative support experience
- Proficient in data entry and analysis
- Effective problem-solving expertise
- Cash handling and financial transaction expertise
- Supportive team member
- Flexible, trustworthy, and adaptable under pressure
- Self-motivated, detail-oriented, and a quick learner
- Microsoft Word, PowerPoint, and Excel
- Experience with Google Analytics and Search Console
- WordPress, Visual Studio, Adobe Photoshop, Mailchimp
- Customer engagement
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Certification
- Advanced Digital Marketing Program
- Search engine optimization (SEO)
- Social media marketing (SMM)
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Cashier
Real Canadian Superstore
02.2023 - Current
Front Desk Executive
Perfect Press Engineering
09.2020 - 08.2022
SEO Executive
Vinayak Info Soft
07.2019 - 05.2020
Diploma - Information Communication Technology Solution for Business
Confederation College
Bachelor of Engineering - Information Technology
Apollo Institute of Engineering And Technology
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