MAANIKA ARORA
Surrey,BC
Summary
Customer-service professional with 3+ years of experience in fast-paced, guest-facing roles. Skilled at problem-solving, conflict resolution, multitasking, and team leadership. Reliable, flexible, and polished—ready to serve as the warm and professional “face”. Eager to bring strong communication and administrative skills to any team.
Overview
3
3
years of professional experience
Work History
Personal Shopper / Team Lead
Real Canadian Superstore
Richmond, BC
07.2023 - Current
- Supervised the PCX team, ensuring exceptional service and training new joiners.
- Quickly resolved customer issues and maintained positive experiences.
Sales Associate
Banana Republic
Richmond, BC
05.2023 - 03.2024
- Provided tailored customer support, juggling multiple inquiries with professionalism.
- Consistently met sales targets while maintaining store standards and customer satisfaction.
Digital Marketing Intern
Hatch Concepts
Delhi, India
11.2022 - 03.2023
- Utilized digital tools and platforms for campaign creation, demonstrating tech fluency.
Customer Service Representative
Dadirani Consultants
Delhi, India
04.2022 - 08.2022
- Delivered timely, empathetic assistance to clients using excellent communication.
- Handled administrative duties and maintained organized records.
Education
Diploma in Marketing Management - Marketing Management
LANGARA COLLEGE
Vancouver, BC04-2026
Diploma in Digital Marketing - Digital Marketing
DIGIPERFORM
Delhi, India12-2022
High School -
LORETO CONVENT SCHOOL
Delhi, India04-2022
Skills
- Exceptional customer service & professional demeanor
- Strong oral/written communication in English & Hindi
- Problem-solving & conflict resolution under pressure
- Efficient multitasking & flexibility with work hours
- Administrative organization & technology-savvy (MS Office)
- Team leadership & cooperation
- Security awareness & residential protocol
- Digital savvy: SEO, social media, digital design
Certifications
Google Digital Marketing Certifications
Languages
- English (Fluent)
- Hindi (Fluent)
Digital & Technical Skills
- Microsoft Office (Word, Excel, PowerPoint)
- SEO management
- Social media strategy & management
- Basic digital design tools
Timeline
Personal Shopper / Team Lead
Real Canadian Superstore
07.2023 - Current
Sales Associate
Banana Republic
05.2023 - 03.2024
Digital Marketing Intern
Hatch Concepts
11.2022 - 03.2023
Customer Service Representative
Dadirani Consultants
04.2022 - 08.2022
Diploma in Marketing Management - Marketing Management
LANGARA COLLEGE
Diploma in Digital Marketing - Digital Marketing
DIGIPERFORM
High School -
LORETO CONVENT SCHOOL
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