Michelle Yahn
Torrance,CA
Summary
Customer-focused professional with over six years of experience providing high-quality service in fast-paced environments. Holds a Bachelor’s degree in Business and is known for clear communication, adaptability, and strong teamwork. Brings a safety-first mindset, professionalism, and a genuine passion for creating positive guest experiences. Supported by a letter of recommendation from the Director of Operations at Alaska Airlines and seeking a Flight Attendant role with United Airlines.
Overview
6
6
years of professional experience
Work History
Customer Service Sales Agent
See's Candies
Torrance, CA And San Diego, CA
10.2019 - Current
- Delivered consistent, high-quality customer service in a fast-paced, high-volume environment
- Communicated clearly and professionally with a diverse customer base to ensure a positive experience
- Resolved guest concerns calmly and efficiently while maintaining brand standards
- Maintained accuracy with cash handling and transactions under time pressure
- Followed company policies and procedures to ensure safety, cleanliness, and compliance
- Collaborated with team members to support smooth daily operations during peak business hours
- Adapted quickly to changing demands while prioritizing guest satisfaction
Filing Clerk
Perigee Technical Sales
Torrance, CA
06.2020 - 07.2024
- Maintained accurate organization and filing of confidential records in a fast-paced office environment
- Communicated clearly and professionally with staff and clients to ensure efficient information flow
- Ensured attention to detail while handling documents, data entry, and record updates under time pressure
- Followed company policies and procedures to support compliance, confidentiality, and workplace safety
- Adapted quickly to changing priorities while meeting deadlines and supporting daily operations
- Collaborated with team members to maintain efficient workflows and organized systems
Education
Bachelor of Science - General Business
San Diego State University
San Diego, CA12-2024
Associate of Science - Business
El Camino College
Torrance, CA06-2022
Skills
- Customer Care in High-Pressure Environments
- Clear & Calm Communication
- Conflict Resolution & De-escalation
- Team-Based Operations
- Situational Awareness
- Adaptability & Flexibility
- Professional Judgment & Accountability
- Safety Compliance
Timeline
Filing Clerk
Perigee Technical Sales
06.2020 - 07.2024
Customer Service Sales Agent
See's Candies
10.2019 - Current
Bachelor of Science - General Business
San Diego State University
Associate of Science - Business
El Camino College