Christian Angeles
Torrance
Summary
Customer-focused professional with over 7 years of experience in high-volume customer service and front office operations at LAUSD, complemented by behavioral support expertise at CARD. Skilled in managing inbound and outbound communications, addressing inquiries via email and chat, and resolving customer issues while maintaining a positive demeanor in fast-paced settings. Strong communicator with a solutions-oriented approach, effectively representing brand values to North American customers. Experienced in applying behavior modification strategies to support patients with diverse needs, alongside a solid understanding of data collection and recordkeeping protocols.
Overview
9
9
years of professional experience
Work History
Behavior Technician
Center for Autism and Related Disorders
Torrance
08.2025 - Current
- Delivered direct client support while maintaining professionalism during challenging situations.
- Applied de-escalation and active listening techniques to foster positive client interactions.
- Documented session notes accurately, demonstrating reliability and attention to detail.
- Communicated updates on progress and concerns clearly to supervisors and caregivers.
- Engaged clients in therapeutic play to promote communication and social skills development.
- Adapted swiftly to changing circumstances while upholding service quality standards.
- Collaborated with multidisciplinary teams to enhance care delivery.
- Implemented behavior intervention plans under supervision of licensed professionals.
Office Technician / Receptionist
Los Angeles Unified School District
Los Angeles
12.2016 - 03.2023
- Served as primary contact for parents, students, and staff, handling high volume of inquiries daily.
- Delivered solution-focused customer service in fast-paced environment.
- Resolved attendance and scheduling issues while maintaining positive demeanor.
- Maintained accurate records and entered student information into district systems meticulously.
- Balanced multiple tasks while supporting front-office operations and meeting deadlines.
- Managed office supplies and maintained inventory to ensure efficient operations.
- Provided clerical support, including filing, copying, and document preparation tasks.
- Coordinated communication between staff, students, and parents effectively.
Education
Some College (No Degree) - Computer Science
Long Beach City College
Long Beach, CAJavaScript Certification - Computer Science
FreeCodeCamp
OnlineABA Training -
Center for Autism and Related Disorders (CARD)
Skills
- Customer care and support
- Behavior intervention
- High-volume call handling
- Issue resolution and de-escalation
- Verbal and written communication
- Time management and multitasking
- CRM systems and data entry
- Records management and confidentiality
- Team collaboration in fast-paced environments
- JavaScript programming
- Algorithm development and debugging
- Problem-solving with code
- FreeCodeCamp JavaScript coursework
Additional Qualifications
- Experience working in diverse, high-volume public-sector environments
- Strong attention to detail and confidentiality handling
- Ability to learn new systems and technologies quickly
- Collaborative team member with strong adaptability
Languages
English
Full Professional
Filipino
Native/ Bilingual
Timeline
Behavior Technician
Center for Autism and Related Disorders
08.2025 - Current
Office Technician / Receptionist
Los Angeles Unified School District
12.2016 - 03.2023
Some College (No Degree) - Computer Science
Long Beach City College
JavaScript Certification - Computer Science
FreeCodeCamp
ABA Training -
Center for Autism and Related Disorders (CARD)