Jacqueline Bitters
Torrance
Summary
Dynamic customer service professional with extensive experience at Alaska Airlines, adept at conflict management and complaint resolution. Proven track record in enhancing customer loyalty and maximizing sales through effective communication and consultative selling techniques. Skilled in ticketing systems and retail transaction processing, consistently delivering exceptional service and fostering positive relationships.
Overview
24
24
years of professional experience
Work History
Customer Service Agent
Alaska Airlines, Company
Los Angeles
03.2017 - Current
- Resolves such problems quickly and within guidelines established by the company
- Deals with mishandled customers as a result of oversells, delayed, or cancelled flights, lost, delayed, or damaged luggage
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
- Provides friendly service to and maintains positive relationships with all internal and external customers
- Works in a cooperative spirit to ensure success of our company
Asset Protection Lead / Customer Assistant & Sales Operator
Best Buy, Company
Torrance
07.2005 - 11.2016
- Maximized sales through asset protection strategies
- Identified and isolated incidents of theft and fraud (internal and external).
- Mitigated losses through internal investigations
- Used consultative selling techniques to provide customers the correct solutions
- Build rapport, listen, clarify and manage conversation flow with customers through phone and email
- Managed upset customers, conflicts and challenging situations
- Delivered outstanding service, exceed expectations and build long-term customer loyalty
- Worked in teams and in self-directed environment
Office Administrator
The Back Center, Company
Redondo Beach
11.2004 - 02.2005
- Answer phones, greet and help patients with inquiries and resolve basic concerns
- File and maintain reports for office managers on a regular basis
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and medical equipment
- Demonstrated proficiency in documenting patient medical charts
Sales Representative
RadioShack, Company
Redondo Beach
09.2001 - 10.2004
- Maintain constant presence on sales floor to address customer needs
- Approach browsing customers and initiate conversations to determine buying preferences
- Recommend appropriate items and direct or lead customers to the correct solution
- Processed customer payments by cash, check and credit card
Education
Associates Degree - Behavioral Sciences, Criminal Justice Major
Los Angeles Harbor College
Wilmington, California06.2009
High School Diploma - General Education
Coastal Academy
Lomita, California06.2001
Skills
- Customer service
- Conflict management
- Retail transaction processing
- Ticketing systems
- Complaint management
- Client relationship management
Volunteer Experience
American Cancer Society, Relay For Life Volunteer, 2010, 2015
HISTORICAL ACTIVITIES, INTERESTS AND ACCOMPLISHMENTS
- Executive Vice President, Arnold Elementary School PTA (2024-Present)
- President, Arnold Elementary School PTA (2023-2024)
- Best Buy Very Important Person Award (September-October 2005, May 2006, September-October 2009, and November-December 2013)
- El Camino College Newspaper Journalist (Spring 2003 & Spring 2004)
References
References available upon request.
Timeline
Customer Service Agent
Alaska Airlines, Company
03.2017 - Current
Asset Protection Lead / Customer Assistant & Sales Operator
Best Buy, Company
07.2005 - 11.2016
Office Administrator
The Back Center, Company
11.2004 - 02.2005
Sales Representative
RadioShack, Company
09.2001 - 10.2004
Associates Degree - Behavioral Sciences, Criminal Justice Major
Los Angeles Harbor College
High School Diploma - General Education
Coastal Academy