MICHELLE SIMAS
St. Catharines
Summary
Extremely passionate worker, I look forward to interactions with customers and coworkers alike. Constantly looking to learn, evolve, and grow within a company.
Overview
10
10
years of professional experience
Work History
TD Easyline Banker
Toronto Dominion Bank
08.2024 - 11.2024
- Answer up to 60 calls a day from customers needing assistance, varying from basic banking needs to dire and urgent situations.
- Maintain composure and kindness during high stress situations, and retaining professionalism regardless of the other parties behavior.
- Following FCAC protocol with the utmost care in order to keep myself, the business, and the client safe.
- Follow compliance extremely carefully, lowering or entirely diminishing risk for all parties involved and building trust with our clients.
- Using learned skills to apply damage control when customers are irate, and looking for a solution for the customer to leave happier than they called in.
Health Systems Salesperson
My Health Systems
08.2022 - 12.2022
- Listen and understand customer needs to suggest proper software
- Troubleshoot online issues and help customers with user interfaces and site set up
- Create quotes for customers based off of products, shipping speed and quantity
- Answer high volumes of phone calls and helping each customer personally and efficiently
- Writing accurate summaries and notes in order for other agents to assist if the problem must be elevated to higher support tiers
Barista
Tim Hortons
11.2014 - 08.2019
- Provide efficient, accurate, and friendly service
- Upsold numerous products varying seasonally in order to increase company profit
- Respond quickly to customers in a fast paced environment
- Maintain a positive attitude while serving hundreds of customers
Education
Humanities
McMaster University
Highschool Diploma - undefined
Thomas A. Blakelock High School
08.2016
Skills
- Customer Service
- Time Management
- Working under pressure
- Problem Solving
- Client retention
- Objection handling
- Damage Control
- Call Handling
LANGUAGES
English Native
Portuguese Native
Spanish Intermediate
French Conversational
Interests
I love to play video games and be a big nerd in general I will take any opportunity to talk about what I love, or learn about what others love Family, friends, and kindness are my favorite things
Timeline
TD Easyline Banker
Toronto Dominion Bank
08.2024 - 11.2024
Health Systems Salesperson
My Health Systems
08.2022 - 12.2022
Barista
Tim Hortons
11.2014 - 08.2019
Highschool Diploma - undefined
Thomas A. Blakelock High School
Humanities
McMaster University
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