Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christopher Ross

Toronto,ON

Summary

Accomplished [Job Title] with [Number] years of experience interacting with customers to increase sales and offer services. Seasoned expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers.

Professional [Job Title] with experience serving bank customers through various offerings. Helpful when processing transactions, opening accounts and cross-selling bank services. Team player quick to assist tellers, managers and other staff with various needs to deliver outstanding service. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.

Energetic [Job Title] with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

TD Canada Trust - Online Banking Specialist

TD Canada Trust
03.2017 - 09.2019
  • Executed wire transfers, stop payments and account transfers.
  • Created independent tools to verify data and results of analytical systems.
  • Maintained friendly and professional customer interactions.
  • Reduced fraud-related losses by proactively identifying suspicious activities in clients'' accounts and taking appropriate action.
  • Supported the roll-out of new digital products and services, facilitating seamless integration into existing offerings.
  • Developed and implemented security measures for safeguarding sensitive customer data within the online platform.
  • Drove customer retention and loyalty by consistently providing exceptional support during various stages of account management.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Calculated fees due, interest and change for customer transactions.
  • Educated customers on online banking and mobile banking applications.
  • Opened new accounts and made changes to existing accounts.
  • Handled various accounting transactions.
  • Monitored and verified suspicious activity on customer accounts.
  • Processed applications for new accounts.

The Old Triangle - Bartender

Steven Gallagher
07.2015 - 08.2017
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Completed requisitions to maintain required stock par levels.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Followed strict recipes and drink measurements to minimize product used.
  • Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

The Pump House Brewpup - Bartender

Lilia Frasier
05.2009 - 07.2015
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Served high customer volumes during special events, nights, and weekends.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Assisted with inventorying beverage stock and bar supplies.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Completed requisitions to maintain required stock par levels.
  • Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Followed strict recipes and drink measurements to minimize product used.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Timber Lake Camp- Counsellor

Jay Jaycobs
05.2008 - 09.2010
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Identified issues, analyzed information and provided solutions to problems.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Worked effectively in fast-paced environments.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Camp Centennial - Counsellor

Owen Frasier
03.2000 - 09.2008
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.

Education

Bachelor of Arts - Psychology, Neuroscience And Behaviour

Mount Allison University
Sackville, NB

Bachelor of Arts - Psychology, Neuroscience And Behaviour

Bishops University
Sherbrooke, QC

Diploma - Addictions Recovery Support For Youth And Families

CDI College
Toronto, ON
11.2023

Skills

  • Cash Handling
  • Bank services
  • Portfolio Management
  • Complex Information Interpretation
  • Analytical Thinking
  • Electronic funds transfers
  • Financial product knowledge
  • Customer Service-Oriented
  • Discrepancy Resolution
  • Accounting systems and software
  • Workload Management
  • Data Processing
  • Customer Education Strategies
  • Information Processing
  • Customer Service
  • Pleasant and Personable
  • Compliance, banking laws, and regulations
  • Reliable and Responsible

Languages

English
Full Professional

Timeline

TD Canada Trust - Online Banking Specialist

TD Canada Trust
03.2017 - 09.2019

The Old Triangle - Bartender

Steven Gallagher
07.2015 - 08.2017

The Pump House Brewpup - Bartender

Lilia Frasier
05.2009 - 07.2015

Timber Lake Camp- Counsellor

Jay Jaycobs
05.2008 - 09.2010

Camp Centennial - Counsellor

Owen Frasier
03.2000 - 09.2008

Bachelor of Arts - Psychology, Neuroscience And Behaviour

Mount Allison University

Bachelor of Arts - Psychology, Neuroscience And Behaviour

Bishops University

Diploma - Addictions Recovery Support For Youth And Families

CDI College
Christopher Ross