Michelle McCarthy
Fort McMurray
Summary
Experienced in efficient mail distribution and exceptional customer service. Leveraging strong organizational skills to effectively manage work flow. Proven track record of ensuring timely and accurate task completions. Consistently maintains high levels of customer satisfaction.
Overview
32
32
years of professional experience
Work History
Rural Suburban Mail Carrier
Canada Post
03.2020 - Current
- Develop strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Follow Canada Post policies and procedures to maintain integrity of mail and protect customer information.
- Utilize advanced knowledge of local streets, neighborhoods, and routes for optimal navigation, adapting for varying weather conditions, to minimize delays in delivery timeframes.
- Safely sort and place mail into mailboxes and post office boxes with high levels of accuracy while handling with care to prevent damage and avoid injury.
- Support postal service during peak periods by working extended hours, ensuring all mail is delivered on time.
- Maintain accurate records of deliveries and attempted deliveries, supporting postal service accountability.
- Ability to work with little to no supervision, using my experience and skills to manage multiple tasks in an organized and efficient manner.
Customer Service Agent
Air Canada Jazz
03.2008 - 11.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Acted as passenger, baggage and cargo agent
- Handled cash transactions with accuracy and efficiency
- Lifted up to and over 50 lbs, safely and securely
- Demonstrated empathy and professionalism in handling difficult situations, fostering trust and loyalty among customers.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Completed daily reports
Travel Coordinator
CNRL
07.2007 - 02.2008
- Set up domestic and international flights for over 800 workers and visitors to site.
- Arranged transportation services to and from local camps for various employees
- Arranged camp accommodations for new and existing workers
- Collaborated with team members to provide comprehensive travel solutions for clients'' diverse requirements.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Complied with company standards while preparing internal, informal and official documentation.
- Enhanced client satisfaction by efficiently managing and organizing travel itineraries.
Travel Coordinator
Kiewit Construction (Lac De Gras Constructors)
01.2005 - 06.2007
- Set up domestic and international flights for travelling to/from a remote mine site.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Complied with company standards while preparing internal, informal and official documentation.
- Enhanced client satisfaction by efficiently managing and organizing travel itineraries.
- Worked closely with onsite dispatchers especially during weather and irregular operations, adjusting travel bookings and accommodations due to inclement weather
- Orientated new hires with site rules, regulations and policies
- Attended daily safety meetings and adhering to safety policies and procedures
- Covered reception duties when necessary, such as: answering telephones, sorting and distributing mail, photocopying, faxing, emailing, ordering and maintaining inventory of office supplies
- Assisted with various payroll and accounts payable duties
Customer Service Agent
Air Canada Jazz/Air Nova
12.1992 - 01.2005
- Similar duties as most recent experience listed above
Travel Coordinator
Kiewit Construction (IKC Borealis Contractors - Voisey's Bay)
04.2004 - 11.2004
- Booking travel for incoming and outgoing workers and visitors to and from site, ensuring convenience and cost effectiveness
- Updating new employees and visitors with flight information and travel details
- Orientating new hires with site rules, regulations and policies
- Attending daily safety meetings and adhering to safety policies and procedures
- Updating and distributing daily manpower schedules
- Covering reception duties when necessary, such as: answering telephones, sorting and distributing mail, photocopying, faxing, emailing, ordering and maintaining inventory of office supplies and preparing transmittals for the business owner
Education
Travel and Tourism Program -
Newfoundland Career Academy
St. John’s, NL01.1992
Level III -
Laval High School
Placentia, NL01.1991
Skills
- Excellent verbal, written and listening skills
- Enthusiastic
- Personable
- Professional manner and appearance
- Outstanding telephone techniques
- Team worker
- Ability to work independently and cooperatively
- Proficient in Microsoft Office
- Ability to adapt and learn new computer programs quickly and efficiently
- Safety awareness
- Documentation & recordkeeping
- Time management abilities
Training Courses
- WHMIS
- Gender Sensitivity Training
- Dangerous Goods Awareness
- Workplace Violence Harassment Prevention
- Safe Driver Training
Timeline
Rural Suburban Mail Carrier
Canada Post
03.2020 - Current
Customer Service Agent
Air Canada Jazz
03.2008 - 11.2014
Travel Coordinator
CNRL
07.2007 - 02.2008
Travel Coordinator
Kiewit Construction (Lac De Gras Constructors)
01.2005 - 06.2007
Travel Coordinator
Kiewit Construction (IKC Borealis Contractors - Voisey's Bay)
04.2004 - 11.2004
Customer Service Agent
Air Canada Jazz/Air Nova
12.1992 - 01.2005
Level III -
Laval High School
Travel and Tourism Program -
Newfoundland Career Academy
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