Christina Phillips
Edmonton,AB
Summary
Proven professional with a track record of enhancing delivery punctuality and customer satisfaction at Canada Post. Skilled in route planning and customer interaction, adept at navigating challenging weather conditions to ensure timely service. Demonstrated ability to improve service quality by 30%, leveraging problem-solving skills and safety compliance.
Highly organized and reliable postal professional with solid background in mail distribution and customer service. Known for collaborative teamwork and adaptability to changing delivery requirements. Possesses excellent route planning and time management skills, ensuring timely and accurate mail delivery.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Rural Suburban Mail Carrier
Canada Post
01.2020 - Current
- Delivered mail and packages promptly, ensuring timely service to residents and businesses.
- Organized and sorted mail efficiently for seamless delivery routes.
- Improved customer satisfaction by maintaining professionalism during interactions.
- Operated delivery vehicles safely and adhered to all traffic regulations.
- Handled packages with care to prevent damage and ensure accurate delivery.
- Maintained accurate records of deliveries to track completion and resolve discrepancies.
- Enhanced route efficiency with strategic planning of delivery sequences.
- Trained new mail carriers in delivery procedures to uphold service standards.
- Adapted to varying weather conditions to complete deliveries effectively.
- Communicated with supervisors to report issues and suggest improvements.
- Managed workload to meet delivery targets while maintaining service quality.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Team Leader, Disability Client Services
Catholic Social Services
09.2002 - 10.2018
- Maintained compliance with industry standards and regulations through diligent record-keeping and documentation practices.
- Developed strong relationships with clients, resulting in increased client satisfaction and retention rates.
- Monitored performance metrics, identifying areas of improvement and implementing targeted interventions to enhance service delivery.
- Managed budgets and resources effectively, ensuring optimal utilization of funds for maximum client benefit.
- Maintained a strong focus on staff wellbeing, implementing stress management and self-care strategies to promote resilience among team members in a demanding work environment.
- Assessed individual client needs thoroughly before creating customized service plans designed to maximize independence and quality of life.
- Resolved conflicts within the team, promoting collaboration and healthy communication among staff members.
- Conducted regular team meetings to review progress, address challenges, and celebrate successes together as a team.
- Partnered with community organizations to expand available resources for clients, strengthening support networks for individuals with disabilities.
- Coordinated staff schedules, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Mentored and coached team members, fostering a positive work environment that encouraged professional growth and development.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Assisted clients in exploring career options and vocational goals.
Cashier and Lane Attendant
Plaza Bowling Lanes and Bronx Bowling Lanes
01.2001 - 12.2006
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cook
Pizza Hut
01.1999 - 12.2002
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Education
No Degree - Disability Studies
Grant MacEwan College
Edmonton, AB06-2006
High School Diploma -
Eastglen Highschool
Edmonton, AB06-2001
Skills
- Route planning
- Package handling and delivery
- Address verification
- Mail sorting
- Customer interaction
- Time management
- Problem solving
- Delivery accuracy
- Safety compliance
- Weather adaptation
- Delivery punctuality
- Hazard awareness
Languages
English
Certification
- CPR/AED Certification
- First Aid Certification.
- Alberta Driver's License
- Share Vision Catholic Social Services
Timeline
Rural Suburban Mail Carrier
Canada Post
01.2020 - Current
Team Leader, Disability Client Services
Catholic Social Services
09.2002 - 10.2018
Cashier and Lane Attendant
Plaza Bowling Lanes and Bronx Bowling Lanes
01.2001 - 12.2006
Cook
Pizza Hut
01.1999 - 12.2002
- CPR/AED Certification
- First Aid Certification.
- Alberta Driver's License
- Share Vision Catholic Social Services
No Degree - Disability Studies
Grant MacEwan College
High School Diploma -
Eastglen Highschool
Similar Profiles
Dan PickeringDan Pickering
Mail Processing Clerk at Canada PostMail Processing Clerk at Canada Post
GINA ZIEGLERGINA ZIEGLER
TEAM LEAD at CANADA POSTTEAM LEAD at CANADA POST
Martha MartensMartha Martens
Postal Clerk at Canada PostPostal Clerk at Canada Post