Michelle Braaten
Dawson Creek,BC`
Summary
Dynamic Resource Coordinator with South Peace Community Resources Society, skilled in referral networking and service planning. Successfully helped develope innovative programs that increased community engagement and resource utilization. Demonstrated multicultural competence while advocating for social services, enhancing program efficiency, and fostering strategic partnerships to address diverse community needs.
Diligent with background in coordinating resources effectively. Expertise in ensuring optimal allocation and utilization of resources, enhancing operational efficiency. Demonstrated organizational skills and problem-solving abilities.
Overview
10
10
years of professional experience
2
2
Year Diploma
Work History
Resource Coordinator
South Peace Community Resources Society
06.2024 - Current
- Led activities that developed children's physical, emotional, and social growth.
- Facilitated small group instruction to address individual learning needs.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Planned weekly activities to keep children engaged with learning.
- Developed innovative programs addressing specific community needs, resulting in increased utilization of center services.
- Established strong working relationships with local schools, government entities, and nonprofits to maximize collaboration opportunities.
- Created an inclusive environment for diverse populations by promoting cultural sensitivity among staff members and clients alike.
- Streamlined service delivery by coordinating with various agencies and partners, ensuring efficient allocation of resources.
- Increased community awareness of available resources through targeted marketing efforts and public presentations.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet needs.
- Monitored program performance and outcomes for successful delivery of services.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Advocated for social and community service programs to increase awareness and funding.
- Conducted outreach activities to engage local stakeholders in programs.
- Implemented strategies to increase public awareness of social and community service programs.
Second Stage Housing Program Coordinator
South Peace Community Resources Society
04.2021 - 04.2024
- Facilitated regular meetings with clients to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Designed program implementation and maintenance plan.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Delivered detailed program reports to stakeholders, showcasing success and reach of initiatives.
- Optimized budget allocation by closely monitoring expenses and adjusting plans as needed.
- Elevated participant feedback by implementing comprehensive survey system, leading to significant program improvements.
- Facilitated partnerships with local organizations to expand program offerings, broadening community impact.
- Increased participant engagement by tailoring program content to meet diverse community needs.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Monitored programming schedules, conformance to guidelines and quality.
- Developed and recommended policies and procedures for evaluating programs.
- Developed new program and feature ideas for station.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Evaluated program outcomes, identifying areas for improvement and implementing necessary changes to enhance service delivery.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Administered assessments to identify clients' needs and establish treatment plans.
- Provided crisis counseling and intervention services to clients in emergency situations.
Transition House Worker
South Peace Community Resources Society
07.2018 - 04.2024
- Collaborated with local law enforcement to improve overall response to crisis situations, ensuring timely interventions.
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Collaborated with multidisciplinary teams to address clients'' unique needs, resulting in more tailored interventions and improved outcomes.
- Enhanced client self-sufficiency through comprehensive case management services, including referrals to housing and employment opportunities.
- Participated in ongoing professional development activities, enhancing knowledge base related to best practices in domestic violence prevention and response efforts.
- Conducted regular safety audits of facilities and procedures, maintaining a secure environment for staff and clients alike.
- Implemented trauma-informed practices across all aspects of service delivery, promoting healing and resilience among survivors of domestic violence.
- Assisted clients in obtaining protective orders by guiding them through the legal process and accompanying them to court hearings.
- Conducted thorough assessments of clients'' needs, identifying barriers to self-sufficiency and strategizing solutions accordingly.
- Promoted cultural sensitivity within the organization by incorporating diverse perspectives into programming design and implementation efforts.
- Improved survivor safety by developing personalized safety plans and providing resources for legal assistance.
- Empowered clients through advocacy efforts, ensuring their voices were heard by medical professionals, law enforcement personnel, and social service providers.
- Strengthened relationships with local law enforcement agencies, ensuring effective collaboration in responding to domestic violence incidents.
- Served as a liaison between clients and community partners, facilitating connections that advanced recovery goals while addressing systemic barriers faced by survivors of domestic violence.
- Developed and maintained resource directories, ensuring timely access to accurate information on available support services.
- Evaluated program outcomes, identifying areas for improvement and implementing necessary changes to enhance service delivery.
- Maintained detailed case records, contributing to efficient communication among team members and effective coordination of client care.
- Developed and maintained strong relationships with community resources for successful referrals.
- Administered assessments to identify clients' needs and establish treatment plans.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in professional development and training opportunities to enhance clinical skills.
- Educated clients and families on mental health, wellness and recovery topics.
- Facilitated peer support groups to help clients connect with others.
- Provided crisis counseling and intervention services to clients in emergency situations.
Education
Microsoft Excel Training
Online
Dawson Creek04-2025
CPI
NCI
Dawson Creek, BC11-2024
Food Safe -
Northern Lights College
08-2024
CPR
Upbeat
Dawson Creek08-2024
FOIPPA Foundations Training Course Exam
Dawson Creek, BC07-2024
Diploma - Social Services
Northern Lights College
Dawson Creek, None06-2013
Skills
- Referral networking
- Service planning
- Community resources
- Time management
- Documentation and reporting
- Multicultural competence
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Bilingual or Proficient (C2)
Certification
- Foundations of Inclusive ChildcareTraining - August 2025
- Introduction to Early Learning Framework Training - August 2025
- The CALM Connection Facilitator Training Training - March 2025
Interests
- Volunteering
- Outdoor Recreation
- I participate in low-impact exercises to strengthen core muscles
- Getting involved in local advocacy groups to promote positive change in the community
- Backpacking and Hiking
- Cooking
- Baking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Crafting and DIY Projects
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Offering time and support to shelters for the homeless, women, and animals
- DIY and Home Improvement
Work Preference
Work Type
Full TimeWork Location
On-SiteSoftware
All Microsoft programs
Sharevision
Resource mate
Timeline
Resource Coordinator
South Peace Community Resources Society
06.2024 - Current
Second Stage Housing Program Coordinator
South Peace Community Resources Society
04.2021 - 04.2024
Transition House Worker
South Peace Community Resources Society
07.2018 - 04.2024
Microsoft Excel Training
Online
CPI
NCI
Food Safe -
Northern Lights College
CPR
Upbeat
FOIPPA Foundations Training Course Exam
Diploma - Social Services
Northern Lights College
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