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Melissa Ianiri
Hamilton,Canada
Summary
Results-driven audit professional equipped with robust analytical skills and comprehensive understanding of financial regulations and compliance. Expertise in identifying inefficiencies, ensuring accurate reporting, and enhancing internal controls. Dependable team player with strong focus on collaboration, adaptability, and achieving targets in dynamic environment. Proficient in risk assessment, data analysis, and audit software tools.
Overview
12
12
years of professional experience
Work History
Auditor
Canada Revenue Agency
06.2022 - Current
- Conducted comprehensive audits to ensure compliance with tax regulations and internal policies.
- Analyzed financial statements and documentation for accuracy and completeness during audit processes.
- Developed detailed audit reports outlining findings, risks, and recommendations for improvement.
Collections Officer (Field)
Canada Revenue Agency
12.2019 - 06.2022
- Conducted thorough account reviews to identify discrepancies and ensure compliance with tax regulations.
- Managed collections processes, improving recovery rates through targeted outreach and negotiation strategies.
- Developed and implemented effective communication strategies to inform clients about their obligations and available options.
- Trained new staff on collections procedures, fostering a team-oriented environment focused on accuracy and efficiency.
- Analyzed data trends to refine collection tactics, enhancing overall operational effectiveness within the department.
- Collaborated with cross-functional teams to resolve complex cases, ensuring alignment with organizational goals and policies.
CPP/EI Rulings Officer
Canada Revenue Agency
09.2019 - 12.2019
- Led tax compliance initiatives enhancing accuracy and efficiency.
Technical Advisor
Canada Revenue Agency
04.2019 - 09.2019
- Provided expert technical guidance on collection matters, enhancing government tax debt recovery.
- Developed and implemented training programs for staff to improve job proficiency and service quality.
Non-Filer Officer
Canada Revenue Agency
04.2018 - 04.2019
- Managing an inventory of personal and corporate income tax accounts with outstanding returns.
- Managed tax compliance inquiries, ensuring accurate information dissemination to taxpayers.
- Analyzed taxpayer submissions to identify discrepancies and recommend corrective actions.
- Streamlined case management processes, enhancing efficiency in processing tax returns.
Collections Contact Officer
Canada Revenue Agency
11.2016 - 04.2018
- Managing an inventory of outstanding accounts including GST/HST, payroll, individual and corporate income tax.
Shift Leader/Server
Jack Astor’s Bar and Grill
08.2015 - 11.2016
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, maintaining high service quality.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu items, service techniques, and restaurant policies.
- Processed payments accurately and handled cash transactions with integrity.
- Resolved customer complaints promptly, fostering a positive dining atmosphere.
- Maintained cleanliness and organization of dining area to meet health standards.
Receptionist
Abbeywood Spa
08.2013 - 09.2015
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Managed guest check-in process, ensuring seamless flow and exceptional customer service.
- Coordinated appointment scheduling using spa management software to optimize client satisfaction.
- Trained new reception staff on spa protocols and operational systems for improved efficiency.
- Enhanced communication between clients and therapists to ensure tailored service delivery.
- Oversaw inventory management of spa products, ensuring availability and accuracy.
- Led initiatives to improve client retention through personalized service strategies.
Education
Bachelor of Arts - Criminology
Wilfrid Laurier University
Brantford, ON04.2016
Associate of Arts - Policing
Mohawk College
Brantford, ON04.2013
Skills
- Meticulous attention to detail
- Collaborative teamwork
- Detailed audit analysis reporting
- Strategic decision-making
- Accurate transaction tracking
- Effective communication
- Regulatory compliance standards
- Comprehensive audit preparation
- Data analysis and reporting
- Financial account reconciliation
- Financial record analysis
Interests
Timeline
Auditor
Canada Revenue Agency
06.2022 - Current
Collections Officer (Field)
Canada Revenue Agency
12.2019 - 06.2022
CPP/EI Rulings Officer
Canada Revenue Agency
09.2019 - 12.2019
Technical Advisor
Canada Revenue Agency
04.2019 - 09.2019
Non-Filer Officer
Canada Revenue Agency
04.2018 - 04.2019
Collections Contact Officer
Canada Revenue Agency
11.2016 - 04.2018
Shift Leader/Server
Jack Astor’s Bar and Grill
08.2015 - 11.2016
Receptionist
Abbeywood Spa
08.2013 - 09.2015
Bachelor of Arts - Criminology
Wilfrid Laurier University
Associate of Arts - Policing
Mohawk College
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