MELISSA HONKE
Winnipeg Mb,MB
Summary
Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency. Highly energetic concierge with more than 3 years of experience working in hospitality industry. Known for providing unforgettable service to visitors and clients.
Overview
2
2
years of professional experience
Work History
Guest Experience Leader
True North Sports & Entertainment
2021.10 - Current
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
- Streamlined the check-in process for improved efficiency and reduced wait times.
- Conducted regular inspections of public areas to ensure cleanliness, safety, and overall guest satisfaction.
- Collaborated with housekeeping staff to efficiently address guest concerns regarding room cleanliness or maintenance.
Education
GED -
RB Russell
Winnipeg, MB06.2020
Skills
- Guest Services
- Guest Experiences
- Team Supervision
- Guest Accommodations
- Team collaboration
- Positive attitude
- Organizational skills
- Empathy and understanding
- Adaptability and flexibility
- Problem-solving abilities
- Leadership qualities
- Interpersonal skills
- Process improvement
Languages
English
Full Professional
Timeline
Guest Experience Leader
True North Sports & Entertainment
2021.10 - Current
GED -
RB Russell
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