Melissa Haddad

• Compile financial deposits from back statements for invoice reconciliation for Executive Director
• Oversaw all aspects of Registration for annual Conference such as set up of registration form, testing phase, launch, customer service and support, AR follow up, badge coordination, onsite logistics and staff training and oversight
• Collaborated with Events Director, Sales Director, Events Specialists and Sponsorship Coordinator to initiate Sponsor purchase agreement process for annual Conference and Regional Events
• Collaborated with Events Specialists and Membership Coordinator with Regional
• -Compile weekly reports for financial tracking or Sponsorship, Education and Registration sales
• Prepare all Vendor setup requests for new Member or Sponsor organizations for payment of invoices
• Ensure all relevant invoices are processed through payment portals of various organizations
• Controlled setup of login access on LMS
• Collaborate with Executive Director and Events Team to set up various digital platforms such as Asana, LMS and AMS

• Strategized solutions for clients to ensure business efficiently
• Managed day-to-day operations of the client's business.
• Centralized processes for each system of each client.
• Managed up to 12 clients at any given time.
• Managed and supervised a team of 12 to assist various clients, ensuring all aspects of their business had a solution.
• I delegated various parts of my own business to ensure that it ran efficiently and effectively.

• Effectively assisted Rogers' customers with complaints in person or over the phone, ensuring full resolution and satisfaction was achieved.
• Directed volunteers and guests to sign in to log each time they came in, and ensured they signed out as they left, adhering to the Health & Safety policies.
• Successfully designed administrative forms and processes to fulfill a void, ensuring company files were properly stored for eight years for auditing purposes.
• Processed month-end reports and compiled data from employees' reports to report back to the Station Manager, ensuring monthly targets were met every month.
• Effectively managed up to 10 requests per day for copies of shows, ensuring all payments were processed by the end of the month to report for month-end targets, and ensuring all deliverables were finished within 2 weeks, guaranteeing 100% customer satisfaction.
• Completed corporate requests when needed, approximately 5 per year, to ensure 100% compliance of corporate mandate and synergy of our division

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