Service now
Ishola Moruf
Project Management
670 Mix Avenue
Summary
Results-driven Project Manager with over 8 years of experience leading cross-functional teams and delivering complex projects on time, within scope, and under budget. Proven expertise in agile methodologies, financial forecasting, risk management, and stakeholder engagement. Adept at managing large-scale projects, optimizing resource allocation, and driving continuous improvement. Certified Project Management Professional (PMP), Scrum Master (PSM), and AWS Solution Architect with a strong technical background and exceptional soft skills.
Overview
7
7
years of professional experience
2026
2026
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
IT Project Manager
TTEC Digital Canada
02.2023 - Current
- Managed 10+ frontend development projects, reducing project delays by 30% through effective resource allocation and scheduling
- Served as the primary point of contact for stakeholders, ensuring alignment and client satisfaction across all projects
- Oversaw QA processes, achieving 95% adherence to quality standards and successfully conducting user acceptance testing (UAT)
- Created UAT plans for the Change Advisory Board (CAB), facilitating organizational change management processes
- Fostered a collaborative team environment, improving team morale and productivity by 20%
Project Manager
TD Bank
06.2021 - 01.2023
- Led end-to-end project management for large-scale initiatives, ensuring adherence to SDLC and PMLC methodologies, resulting in a 25% increase in on-time project delivery
- Managed project budgets exceeding $600M, conducting variance analysis and financial forecasting to ensure cost efficiency
- Facilitated Agile ceremonies (sprint planning, retrospectives, and daily stand-ups), improving team productivity by 20%
- Coordinated cross-functional teams, including developers, designers, and stakeholders, to deliver high-quality solutions aligned with business goals
- Utilized Clarity PPM and MS Excel for financial tracking, resource allocation, and capacity planning, ensuring optimal resource utilization
- Conducted risk assessments and maintained RAID logs, mitigating project delays and cost overruns
- Prepared and presented project status reports to senior executives, ensuring transparency and alignment with organizational objectives
Project Manager
Intact Insurance Canada
08.2019 - 05.2021
- Implemented agile methodologies, reducing delivery times and increasing customer satisfaction by 15%
- Collaborated with business leaders to draft Statements of Work (SoW) and Project Charters, ensuring seamless project execution
- Conducted weekly check-ins with development teams, addressing impediments and escalating blockers to ensure timely resolution
- Presented project updates to senior executives at SteerCo meetings, driving timely decision-making and issue resolution
- Drafted detailed use cases in Jira, while managing project documentation in Confluence and SharePoint for effective team collaboration and transparency
- Negotiated and aligned priorities with business and development managers to minimize scope changes and timeline deviations, ensuring high-quality delivery
- Conducted regular weekly check-ins with the development team, addressing any impediments and escalating blockers as necessary
- Consistently engaged with senior executives at SteerCo meetings, providing updates and ensuring timely decisions and resolutions
Project Manager / Procurement Officer
Bancorp Bank
12.2017 - 05.2021
- Supervised information security projects, tracking program financials and forecasting to ensure on-time, within-budget delivery
- Conducted capacity planning and resource optimization, aligning resources with business priorities
- Managed project documentation, including RAID logs, change requests, and status reports, ensuring compliance with organizational standards
Education
Master - public administration
University of Connecticut
Bachelor of Science - Business Management Science
Kwara State University
Skills
- Project Management Methodologies: Agile
- Project Management Methodologies: Scrum
- Project Management Methodologies: Waterfall
- Project Management Methodologies: Hybrid
- Tools & Platforms: JIRA
- Tools & Platforms: Azure
- Tools & Platforms: MS Project
- Tools & Platforms: SharePoint
- Tools & Platforms: Clarity
- Tools & Platforms: ServiceNow
- Tools & Platforms: Tableau
- Tools & Platforms: Plainview
- Financial Management: Budgeting
- Financial Management: Forecasting
Certification
Project Management Professional (PMP) | PMI
Accomplishments
- Presented with the key performance Award for spurring more than 35% growth for 3 consecutive months.
- Saved the company $1m over 2 years by implementing a successful productivity improvement plan.
- Improved customer satisfaction ratings by 15% by Agile.
- Increased company revenue by $1.5m by negotiating with vendors.
- Completed the application development Project on time and $700,000 under budget.
- Reduced department operating costs by 5% in 10 months.
- Achieved project through effectively helping with jira.
- Supervised team of 45 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Timeline
IT Project Manager
TTEC Digital Canada
02.2023 - Current
Project Manager
TD Bank
06.2021 - 01.2023
Project Manager
Intact Insurance Canada
08.2019 - 05.2021
Project Manager / Procurement Officer
Bancorp Bank
12.2017 - 05.2021
Bachelor of Science - Business Management Science
Kwara State University
Project Management Professional (PMP) | PMI
Professional Scrum Master (PSM)
AWS Solution Architect (SAA)
Scaled Agile Certified (SAFe 6.0) Scrum Master (SSM)
Microsoft Azure Administrator (AZ-104)
ICAgile Certified Professional - Agile Team Facilitation (ICP-ATF)
Master - public administration
University of Connecticut
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