Melissa Gonsalves
Hamilton,Ontario
Summary
Hardworking and adaptable Registered Massage Therapist with 20+ years of experience with great communication and customer service skills. Dedicated, reliable, team-oriented and efficiently completes tasks. Professional and polite demeanor to resolve customer issues and maximize satisfaction.
Overview
23
23
years of professional experience
Work History
Registered Massage Therapist
Therapeutic Massage Counsel
11.2002 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Proficient use of MIVO and NOTERRO software for creating medical notes
- Work in busy clinical setting utilizing team work skills, maintaining large consistent clientele as well as achieving successful results.
- Follow office protocols as well as rules and regulations from governing college
Registered Massage Therapist
Aim Rehabilitation Clinic
08.2005 - 08.2008
- Worked in multi disciplinary clinic with team of healthcare professionals to ensure best treatment for wide variety of clients
- Exhibited great time management skills, filing skills, client care and customer service with many challenging clients
- Duties also included detailed medical notes, communicated directly with car insurance adjusters and handled payments
Registered Massage Therapist
Paramount Therapeutics
02.2001 - 08.2005
- Provided massage therapy care to clientele that was mostly geriatric based
- Dealt directly with insurance companies and filling out detailed OCF 18 and OCF 23 forms
- Scheduled appointments, answered phones as well as received payment via cash or debit and credit machine.
Education
Registered Massage Therapy
Alexandrian Institute
Hamilton, ON08.2000
Skills
- Effective Communications
- Customer Service
- Client Records Maintenance
- Reliable & trustworthy
- Friendly, positive attitude
- Time Management
Timeline
Registered Massage Therapist
Aim Rehabilitation Clinic
08.2005 - 08.2008
Registered Massage Therapist
Therapeutic Massage Counsel
11.2002 - Current
Registered Massage Therapist
Paramount Therapeutics
02.2001 - 08.2005
Registered Massage Therapy
Alexandrian Institute
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