Virginia Baumann
Cornwall,ON
Summary
Skilled Registered Massage Therapist from Reset Massage Therapy, known for enhancing client retention and satisfaction through exceptional customer service and effective communication. Master in Swedish and Deep Tissue Massage, coupled with outstanding social skills, I've significantly contributed to business growth and client wellness. Continuously expanding knowledge in massage techniques and industry trends to provide personalized care.
Overview
6
6
years of professional experience
Work History
Registered Massage Therapist
Reset Massage Therapy
07.2024 - Current
- Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
- Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.
- Expanded professional knowledge through continuous education in advanced massage techniques, industry trends, and best practices.
- Streamlined appointment scheduling and record-keeping processes for increased efficiency in daily operations.
- Contributed to business growth by assisting with marketing efforts, including social media promotion and community outreach events.
- Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation protocols and ensuring proper equipment maintenance.
Registered Massage Therapist
Balanced Massage Therapy
04.2022 - 09.2024
- Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
- Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.
Registered Massage Therapist
Simply Wellness
01.2019 - 03.2020
- Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
- Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.
- Expanded professional knowledge through continuous education in advanced massage techniques, industry trends, and best practices.
- Streamlined appointment scheduling and record-keeping processes for increased efficiency in daily operations.
- Contributed to business growth by assisting with marketing efforts, including social media promotion and community outreach events.
- Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation protocols and ensuring proper equipment maintenance.
Education
Registered Massage Therapy - Massage Therapy
Elegance College
Cornwall, ON04.2018
High School -
Pierrefond Comprehensive High School
Pierrefonds, QC1999
Skills
- Professional ethics
- Stretching Techniques
- Swedish Massage
- Deep Tissue Massage
- Social skills
- Administrative Procedures
- Continuing education
- Client assessment
- Reflective listening
- Effective Communications
- Customer Service
- Cash Handling
- Payment Processing
- Email and Phone Etiquette
- Front Desk Management
- Sales and Marketing
- Registered Massage Therapist
- Marketing Strategies
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Registered Massage Therapist
Reset Massage Therapy
07.2024 - Current
Registered Massage Therapist
Balanced Massage Therapy
04.2022 - 09.2024
Registered Massage Therapist
Simply Wellness
01.2019 - 03.2020
Registered Massage Therapy - Massage Therapy
Elegance College
High School -
Pierrefond Comprehensive High School
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