MELANIE ROBAUL GUTIERREZ
Calgary,AB
Summary
Diligent professional with a proven track record in relationship building and exceptional service skills, adept at engaging with guests of all ages. Extensive experience in retail and healthcare sectors, complemented by a strong accounting background that enhances analytical problem-solving capabilities. Committed to understanding customer needs and driving satisfaction, fostering long-term loyalty through personalized interactions. Highly skilled in multitasking and critical thinking, ensuring efficient decision-making and effective time management in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Optometrist Assistant/Reception
Hesla Optometry
10.2024 - Current
- Daily front-desk operations by managing patient intake, phone consultations, appointment scheduling and walk-in coordination
- Processed insurance claims efficiently, ensuring accurate billing and timely reimbursements for optical services
- Provided hands-on training for contact lens use and hygiene, educating patients on safe wear and long-term eye health
- Educated patients on post-purchase eyewear care, maintenance, and warranty policies
- Performed light bookkeeping duties, including daily cash reconciliation, invoice tracking, and expenses
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
Optometrist Assistant/Pretester
Eyesis Eyecare
10.2023 - 10.2024
- Assisted patients in frame selection, lens fitting, and styling based on prescriptions and fashion trends
- Provided exceptional customer care with a friendly, patient, and professional approach
- Developed strong client relationships, resulting in repeat business
- Ensured accurate lens measurements and maintained a welcoming in-store environment
- Maintained accurate patient records and documentation, ensuring compliance with healthcare and privacy standard
Eyewear stylist/Pretester
Bailey Nelson
06.2023 - 01.2024
- Delivered high-quality service while assisting patients with frame choices and lens education
- Processed insurance claims for vision and medical services
- Maintained an organized and visually appealing retail space
- Educated customers on eyewear care and contact lens usage
- Achieved sales goals and contributed to the success of optical KPI targets
Restaurant server
The Banquet
03.2023 - 04.2023
- Assisted in creating a seamless dining experience by coordinating with kitchen, hosts and fellow staff
- Managed customer transactions and promoted menu items effectively
- Maintained cleanliness and readiness of the dining area
- Delivered exceptional service, boosting sales and positives reviews
- Resolved customer complaints swiftly, ensuring repeat business and loyalty
Restaurant server/ bartender
Denny's breakfast
07.2022 - 03.2023
- Provided welcoming and attentive service in a busy breakfast and dinner setting
- Adjusted orders based on dietary needs and preferences
- Supported kitchen operations during peak times to ensure efficient table turnover
- Contributed to a friendly, family-oriented dining environment
- Trained new staff, improving team efficiency and service quality
Education
GED -
Mount Royal University
Calgary09-2027
GED - Accountants Program
Calgary Immigrant Women's Association
Calgary, AB01.2022
GED - Accounting and Finance
IPOL Jose Tamer Elias
01.2019
Skills
- Fluent in Spanish and English
- Customer service proficiency
- Point of sale systems management
- Proficient in MS Word, Excel, QuickBooks, Sage FI
- ADP, Wink, I-file and VE
- Upselling & Product Recommendations
- Effective time management
- Strong Interpersonal & Communication Skills
- Team Collaboration & Leadership
- Insurance Claims Processing (Medical/Vision)
- Adaptable, Energetic, and Poised Under Pressure
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Optometrist Assistant/Reception
Hesla Optometry
10.2024 - Current
Optometrist Assistant/Pretester
Eyesis Eyecare
10.2023 - 10.2024
Eyewear stylist/Pretester
Bailey Nelson
06.2023 - 01.2024
Restaurant server
The Banquet
03.2023 - 04.2023
Restaurant server/ bartender
Denny's breakfast
07.2022 - 03.2023
GED - Accountants Program
Calgary Immigrant Women's Association
GED - Accounting and Finance
IPOL Jose Tamer Elias
GED -
Mount Royal University
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