Summary
Overview
Work History
Education
Skills
References
Timeline
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Jennifer Ambrosio

Madera

Summary

Proficient in providing leadership and training for team members. An excellent communicator with a helpful mindset when interacting with customers to drive business performance. Outstanding background in customer service, finances, and management. Addresses all question and concerns with customer satisfaction in mind.

Overview

9
9
years of professional experience

Work History

Optometric Technician/Dispensing Optician

Northwest Optometry Associate/Fig Garden Optometry
Fresno
07.2019 - 01.2024
  • Coordinated patient scheduling, monitored patient flow throughout office, check-in, check-out, and payments for billing.
  • Conducted pretest procedures and input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of glasses, contact lenses and aids.
  • Assisted clients in selecting frames and lenses that are best suited for their everyday lifestyles and prescription.
  • Transmit correspondence or medical records by mail, e-mail, or fax.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Lead Teller/Teller

Wells Fargo
Madera
12.2016 - 07.2019
  • Primary help/resource/troubleshooter of time-sensitive complex problems for onsite staff.
  • Assisted tellers with out-of-balance reconciliations ensuring appropriate corrections are made.
  • Responsible for training, scheduling and overlooking of tellers including supervisory authority for transactions.
  • Knowledge and experience in all branch entities, including vault, ATM'S, teller cash dispensers, scanners, cash counting machines, telephones, etc.
  • Process financial transactions such as check cashing, savings and checking deposits, withdraws, loan payments, etc.
  • Maintained proper cash limits, ensured cash drawer was balanced and all supporting documentation was in line client transactions.

Dispensing Optician

Walmart
San Diego
10.2014 - 10.2016
  • Completed facial measurements such as temple length, bridge size and vertex distance.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Adhered to procedures, operations, and guidelines.

Education

High School Diploma -

Madera South High School
Madera, California
01.2014

Skills

  • Data & Record Entry
  • Bilingual-Spanish /English
  • Staff Management
  • Strong Written & Verbal Communication
  • Complex Problem Solver
  • Resourceful
  • Client Assessment and Analysis
  • Virtual & Remote Platforms

References

References are available on request.

Timeline

Optometric Technician/Dispensing Optician

Northwest Optometry Associate/Fig Garden Optometry
07.2019 - 01.2024

Lead Teller/Teller

Wells Fargo
12.2016 - 07.2019

Dispensing Optician

Walmart
10.2014 - 10.2016

High School Diploma -

Madera South High School

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Jennifer Ambrosio