Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Other Experience
Timeline
Generic

Jennifer Anderson

Halifax,NS

Summary

Licensed Dispensing Optician and Human resources manager with over a decade of experience in recruiting, onboarding, performance management, employee engagement, and community involvement. Passionate about fostering a positive culture, diversity, and inclusion in the workplace. Proven ability to provide strategic human resources leadership and consultation, particularly within complex environments.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Group HR Manager / Senior Manager

Miller Optometry Halifax / Ocean Optometry Inc.
Halifax, NS
03.2022 - Current
  • Oversee all recruitment activities and coach managers.
  • Manage job postings on all platforms.
  • Oversee payroll resource allocation and scheduling for efficiency.
  • Collaborate with owners and Operations Managers on new initiatives.
  • Develop HR policies, procedures, and forms.
  • Coach managers in communication and team feedback.
  • Oversee appraisals, rolling reviews, onboarding, performance management, and succession planning.
  • Handle escalated HR issues and terminations within NS Labour Standards.
  • Manage AIP endorsement and immigration-related activities.
  • Model inclusion, integrity, and transparency.
  • Support management in maintaining high customer service standards.
  • Facilitate rollouts of new policies and procedures.
  • Coach and support office managers in daily activities.
  • Participate in strategic planning, forecasting, and visioning.
  • Plan and facilitate quarterly training days.
  • Developed and implemented Code of Conduct and Ethics.
  • Navigated HR challenges within the healthcare sector, ensuring compliance with relevant regulations of professional bodies and associations.
  • Serve as optician, frame buyer, and onsite manager as needed.

Licensed Dispensing Optician / Office Manager / Senior Management Team Member

Miller Optometry Halifax / Ocean Optometry Inc.
Halifax, NS
10.2018 - 03.2022
  • Performed duties as a licensed optician.
  • Maintained staff schedules.
  • Collaborated with owners and General Manager on policy changes.
  • Developed and implemented a reopening plan during COVID-19.
  • Hired and trained clinic staff.
  • Managed accounts receivable and MSI billings.
  • Handled escalated customer service issues.
  • Participated in visioning sessions and developed company creed and employee promises.
  • Presented and facilitated training at quarterly company-wide training days.

HR Office Manager / Opticianry Student

Eyes on Optometry Group
Halifax / Bedford / Dartmouth
08.2011 - 10.2017
  • Performed office duties, patient pretesting, and contact lens training.
  • Assisted patients with frame selection and lens recommendations.
  • Interviewed, hired, and trained staff.
  • Managed schedules and handled escalated customer service issues.
  • Organized geriatric off-site clinics and developed sales incentive.

Social Responsibility Coordinator / Product Development Coordinator / Merchandising Manager / HR Area District Manager

Wicker Emporium
Charlottetown, PE / Halifax, NS
09.1995 - 03.2011
  • Managed highest-grossing location for over 10 years.
  • Interviewed, hired, and trained staff.
  • Developed and managed social responsibility programs.
  • Researched and developed product lines and trends.
  • Managed inventory and pricing.
  • Developed employee engagement programs and sales training.

Education

Eyeglasses Sciences Diploma - undefined

Northern Alberta Institute of Technology

Retail Management Diploma - undefined

Holland College
Charlottetown, PE

Skills

  • Strategic planning in business and change management
  • Excellent communication and presentation skills
  • Problem-solving and critical thinking
  • Ability to work in fast-paced and stressful environments
  • Strong leadership and management skills
  • Employee engagement and communication
  • Consultative, influencing, and coaching skills
  • Mediation and conflict resolution
  • Proficient in HOMEBASE, Slack, Zoom, I-clarity, Mondaycom, Google Workspace, Microsoft Office Suite

Certification

  • Leadership Training and Team Building, University of Michigan (Distance)
  • Big ‘M’ Manager Certification Practice Building
  • Enhance your workplace with EDI (Equity, Diversity, and Inclusion), ISANS
  • Non-Violent Crisis Intervention, Crisis Prevention Institute
  • Up-to-date knowledge of Nova Scotia Labour Standards and employment legislation.

Accomplishments

  • Recruited and developed strong teams of licensed professionals in 4 clinics
  • Built strong customer loyalty and advanced brand reputation
  • Developed auditing programs for labor code and community engagement
  • Initiated employee bonus program for profit sharing

Other Experience

  • Board of Directors, Habitat for Humanity HRM
  • Volunteer Move Coordinator, Shelter Movers NS
  • Consultant, Global Greenhouse Gas Initiative Committee for Product Lifecycle Standards
  • Former Member, International Committee for Social Responsibility Auditor Standards
  • Volunteer, Adsum House - Emergency Shelter for Women and Children

Timeline

Group HR Manager / Senior Manager

Miller Optometry Halifax / Ocean Optometry Inc.
03.2022 - Current

Licensed Dispensing Optician / Office Manager / Senior Management Team Member

Miller Optometry Halifax / Ocean Optometry Inc.
10.2018 - 03.2022

HR Office Manager / Opticianry Student

Eyes on Optometry Group
08.2011 - 10.2017

Social Responsibility Coordinator / Product Development Coordinator / Merchandising Manager / HR Area District Manager

Wicker Emporium
09.1995 - 03.2011

Eyeglasses Sciences Diploma - undefined

Northern Alberta Institute of Technology

Retail Management Diploma - undefined

Holland College
Jennifer Anderson