MEHRAN BEHZADI
Calgary,AB
Summary
An adaptable student with application development, configuration management, and database design knowledge. I am aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised for communication by my peers, I can be relied upon to help your company achieve its goals. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
Shaw Communications Inc
03.2023 - Current
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to customer inquiries and provided technical assistance over phone.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
RETAIL ASSOCIATE
Canadian Tire
09.2017 - 09.2022
- Maximized revenue generation by conducting inventory control and visual merchandising
- Opened cash register at beginning of day and reconciled at closing, driving store operating procedures
- Received and processed online orders for shipment or store pick-up
- Modified existing software to correct errors, adapt to new hardware or upgrade interfaces
- Wrote well-designed, testable code
- Defined problems, collected data, established facts and validated conclusions.
Front End Web Developer
Good Friends Tattoo Shop
01.2021 - 08.2021
- Enhanced website performance by optimizing front-end code and implementing best practices.
- Developed user-friendly interface designs for seamless navigation and improved user experience.
- Collaborated with cross-functional teams to develop innovative web applications, driving project success.
- Increased website accessibility by implementing responsive design techniques and WCAG compliance standards.
- Reduced page load time with optimized JavaScript code, enhancing overall user experience.
- Delivered smooth user interactions by leveraging CSS animations and transitions for engaging visual effects.
Education
INFORMATION TECHNOLOGY IN SOFTWARE DEVELOPMENT -
SAIT
Calgary, ABGED -
Lighthouse Labs
OnlineSkills
- HTML/CSS
- MySQL(Oracle)
- Java object-oriented programming
- JavaScript web development
- Building Customer Loyalty
- Computer Proficiency and Microsoft Office
- Excellent Written and Verbal Communication
- Technical Troubleshooting
- Product Troubleshooting
- Data cleaning
- Model evaluation
- Machine learning
- Python Programming Knowledge
References
CARLOS SAAVEDRA, Manager, Canadian Tire - Manager, (403) 397-3840, carlossaavedra.ctc@gmail.com
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Technical Support Representative
Shaw Communications Inc
03.2023 - Current
Front End Web Developer
Good Friends Tattoo Shop
01.2021 - 08.2021
RETAIL ASSOCIATE
Canadian Tire
09.2017 - 09.2022
INFORMATION TECHNOLOGY IN SOFTWARE DEVELOPMENT -
SAIT
GED -
Lighthouse Labs
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