Adil Motara
Scarborough,ON
Summary
I am seeking a position with a growing organization where I am able to showcase my skills and academic knowledge in the IT field. I am a detail-oriented and fast learner with excellent communication and teamwork skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technical Support Representative
Advanced Skytech Canada Ltd
10.2023 - Current
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection, or over the Internet
- Gather customer's information and determine the issue by evaluating and analyzing the symptoms
- Diagnose and resolve computer hardware and software issues
- Identify and escalate priority issues per Client specifications
- Accurately process and record call transactions using a computer and designated tracking software
- Supported IT department goals through active participation in team meetings, brainstorming sessions, and project collaboration.
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
- Assisted users in navigating complex technical issues, fostering a positive experience with company technology resources.
- Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
- Managed helpdesk tickets effectively, prioritizing tasks based on urgency while maintaining excellent customer service standards.
Store Manager
OutThisWorld
01.2022 - 04.2023
- Completed point of sale opening and closing procedures
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Supervised guests at front counter, answering questions regarding products
- Managed inventory control, cash control, and store opening and closing procedures
- Assisted with hiring, training and mentoring new staff members.
Customer Service Representative
Swiss Chalet
11.2018 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Ontario College Diploma - Computer Programming (CPP)
Seneca College
North York, ONSkills
- C
- SQL
- JavaScript
- MongoDB
- HTML/CSS
- AS400
- ServiceNow
- WebERP
- Customer Success
- Technical Troubleshooting
- Ticket Management
- Remote Support
Websites
Certification
CompTIA A+ - In progress
References
Available upon request.
Timeline
IT Technical Support Representative
Advanced Skytech Canada Ltd
10.2023 - Current
Store Manager
OutThisWorld
01.2022 - 04.2023
Customer Service Representative
Swiss Chalet
11.2018 - 05.2020
Ontario College Diploma - Computer Programming (CPP)
Seneca College
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