Tirth Patel
Kitchener,Canada
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Gatestone
10.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- In-order to log, track, and prioritize support requests, ensuring timely resolution and maintaining accurate documentation i have basic knowledge about working on JIRA.
- Documentation skills for documenting troubleshooting steps, resolutions, and IT procedures to create knowledge base articles and improve support efficiency.
Omni Associate
Walmart
08.2022 - 09.2023
- I have been working in Walmart as valuable Part-Time associate since 1 year.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Here i got to know some valuable aspects which are really necessary in our professional life like Good Team-Work, Task handling, Being punctual, Always try to help others, Respect each other, Build friendly work environment.
Front End Developer
AtliQ Technologies
11.2020 - 10.2021
- AtliQ Technologies is superb place for all category people starting from Freshers to Senior level positions. I started working there as Part-Timer to gain some experience of competitive life.
- AtliQ Technologies gave me really good opportunity to work on Front-End of website and Troubleshoot errors and make good User-Friendly page using various languages like HTML, CSS, Javascript, Node.js.
- Utilized HTML, CSS, and JavaScript to create visually appealing and responsive web pages that met client requirements.
- Coded using HTML, CSS and JavaScript to develop features for both mobile and desktop platforms.
- Collaborated with back-end developers to improve website functionality and integrate new features.
- Engaged in continuous learning of emerging technologies, incorporating industry advancements into projects when applicable.
- Troubleshot technical issues related to front end development, ensuring prompt resolution to maintain project timelines.
Customer Service Advisor
Kochar
01.2019 - 12.2019
- I have worked on solving the day to day issues that the customers face while using the telephone service and which we had to solve the issues and give them good customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Continuously sought opportunities for personal development through ongoing training programs.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Collaborated with team members to achieve monthly targets and improve overall performance.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Post-Graduate Diploma in Web Development -
Conestoga College Institute of Technology and Advanced Learning
Kitchener, Canada08.2023
Bachelors in Computer Engineering -
Sardar Vallabhbhai Institute of Technology
Vasad, India08.2021
Skills
- Customer Interaction
- Politeness
- Respectful
- Self Confident
- Troubleshooting
- Remote Support
- Technical Troubleshooting
- Tracking and Documentation
- Front-End Web Development
- HTML
- CSS
- JavaScript
- Nodejs
- MongoDB
- Mysql
- ReactJS
- User Friendly
- Responsive HTML
- Digital Design
- Web Development
- Adobe XD
- Photoshop
Opentorelocate
True
Opentoremote
True
Languages
English
Full Professional
Timeline
Technical Support Representative
Gatestone
10.2023 - Current
Omni Associate
Walmart
08.2022 - 09.2023
Front End Developer
AtliQ Technologies
11.2020 - 10.2021
Customer Service Advisor
Kochar
01.2019 - 12.2019
Post-Graduate Diploma in Web Development -
Conestoga College Institute of Technology and Advanced Learning
Bachelors in Computer Engineering -
Sardar Vallabhbhai Institute of Technology
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