Pratik Ghule
Dartmouth,NS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Concentrix
02.2023 - 09.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Resolved issues on multiple OS like Android, IOS, Windows, and MacOS.
Customer Service Representative/Security Guard
TOERSA Security
09.2019 - 02.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Machine Operator
Lee Valley Tools Ltd
09.2022 - 01.2023
- Verifies part conformity using precise measuring equipment and part drawings works to continually improve processes.
- Participating in lean manufacturing activities.
- DoingSetupss on milling machines.
- Operating CNC machines.
- Ensured that the organization complies with relevant technical standards and regulations
Education
Diploma - Interactive Media And Design
Algonquin College
Ottawa, ONBachelor of Science - Information Technology
Swami Vivekanand University
India06.2017
Diploma in Technology - Information Technology
Sigma Institute of Technology
India06.2013
Skills
- Adobe Premiere
- Adobe Creative Suite
- HTML/CSS
- Photoshop
- IOS
- Android
- MS Office Proficiency
- Windows
- Adobe Creative cloud
- User Experience
- Technical Issues Analysis
Timeline
Technical Support Representative
Concentrix
02.2023 - 09.2023
Machine Operator
Lee Valley Tools Ltd
09.2022 - 01.2023
Customer Service Representative/Security Guard
TOERSA Security
09.2019 - 02.2023
Diploma - Interactive Media And Design
Algonquin College
Bachelor of Science - Information Technology
Swami Vivekanand University
Diploma in Technology - Information Technology
Sigma Institute of Technology
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