MEGHA BALI
Surrey,BC
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Committed Guest Room Attendant with skills in cleaning, performing maintenance and keeping inventory. Completes various housekeeping jobs individually or with groups. Acknowledged for timely service and positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Room Attendant
Fairmont Pacific Rim
04.2023 - 10.2023
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Assisted housekeeping team in achieving high cleanliness standards for all guest rooms.
- Implemented eco-friendly practices in cleaning procedures, reducing environmental impact and waste.
- Received positive feedback from guests regarding attention to detail and cleanliness of rooms.
- Provided exceptional turndown service for VIP guests, creating a memorable stay experience.
- Prioritized tasks effectively during peak occupancy periods to maximize productivity and meet deadlines.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Participated in regular safety trainings to ensure compliance with industry regulations and hotel guidelines.
- Consistently met strict timelines for check-in readiness by meticulously organizing workloads.
- Exercised politeness and discretion when dealing with guests and guest property.
- Reported damages, disturbances and shortcomings to supervisor.
- Replenished guest room water glasses, toiletries, and paper products.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
Assistant Manager Trainee
K7 Restaurant
08.2021 - 08.2022
- Boosted team productivity by implementing efficient work processes and providing constructive feedback.
- Enhanced customer satisfaction by addressing concerns promptly and ensuring a positive experience.
- Assisted in developing training materials, improving onboarding efficiency for new hires.
- Streamlined inventory management processes, resulting in reduced waste and improved product availability.
- Supported store manager in monitoring store performance, identifying areas for improvement and implementing necessary changes.
- Provided excellent customer service through active listening, problem-solving, and effective communication skills.
- Assisted with hiring decisions by conducting interviews and assessing candidate qualifications for open positions.
- Participated in ongoing professional development opportunities to enhance managerial skills continually.
Cashier
K7 restaurant
05.2020 - 08.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Diploma - Hospitality Management
Granville College
Vancouver, BC05.2024
High School Diploma -
Delhi Public School
Uttarakhand, India03.2019
Skills
- Guest Relations
- Materials Storage
- Hospitality Industry
- Inventory and Supply
- Housekeeping
- Problem-solving abilities
- Professionalism
- Initiative-taking
- Attention to detail
- Reliability and punctuality
- Work prioritization
- Time management
- Hygiene standards
- Safety awareness
- Room Preparation
- Teamwork capabilities
- Teamwork
- COVID-19 Safety Procedures
- Guest Service and Support
- Research and Analysis
- Presentation Development
- File Maintenance
- Business Correspondence
- Microsoft Office Suite
- Effective Communication
- Innovation Skills
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- [safer spaces for workers], [go2HR] - April 09, 2023
- [Foundations of workplace safety], [go2HR] - August 24, 2023
- [BSAFE TM], [go2HR] - April09,2023
- [Occupational Health and Safety Program Fundamentals], [go2HR] - September12, 2023
Timeline
Guest Room Attendant
Fairmont Pacific Rim
04.2023 - 10.2023
Assistant Manager Trainee
K7 Restaurant
08.2021 - 08.2022
Cashier
K7 restaurant
05.2020 - 08.2021
Diploma - Hospitality Management
Granville College
High School Diploma -
Delhi Public School
- [safer spaces for workers], [go2HR] - April 09, 2023
- [Foundations of workplace safety], [go2HR] - August 24, 2023
- [BSAFE TM], [go2HR] - April09,2023
- [Occupational Health and Safety Program Fundamentals], [go2HR] - September12, 2023
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