Meerel Pickano
Scarborough,ON
Summary
Highly motivated and positive individual with great organizational and communication skills. Strategic-minded professional with 5+ years of expertise in customer service, call center and supply chain environment. Proven skills in learning new industrial technologies and time management.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Life Mark Health( Contract)
Markham, ON
03.2025 - Current
- Managed complex executive calendars, scheduling internal and external meetings, appointments, and high-priority departmental workflows for more than 3 senior managers.
- Oversaw general office operations, including managing inventory of supplies, liaising with vendors, and coordinating maintenance for office equipment.
- Supported Quality Control and Regulatory Affairs departments by managing document control processes for Standard Operating Procedures, test methods, and validation documents.
- Served as the dedicated liaison between clients and the sales team, coordinating and facilitating all pre-sale reviews and strategic client meetings. Provided critical information packages on demand, directly enabling sales colleagues to accelerate deal closure and secure client commitment
Postal Clerk (Part Time)
Canada Post
Toronto, ON
08.2019 - Current
- Loading and unloading parcels onto processing equipment, removing non-processable parcels, and maintaining a continuous sorting feed.
- Provided expert customer service by advising clients on appropriate postage, customs regulations, and insurance options, efficiently resolving complex inquiries related to parcel tracking and delivery issues.
- Ability to use hand pump trucks and hydraulic ergo lifts to move loaded pellets to the designated dispatching areas.
- Processed high-volume customer transactions, including the sale of postal services (domestic/international shipping, tracking, money orders), and retail merchandise, accurately managing cash, debit, and credit payments.
- Ability to lift 40 lbs of parcels and more weight with a team lift for the sorting of parcels.
- Followed and implemented workplace safety and health programs. Attended continued training for safe work practices in order to reduce accident frequency and severity.
Customer Service Representative
Alorica
Toronto, ON
05.2022 - 04.2024
- Provided courteous and efficient customer support through high volume outbound and inbound calls, email, and live chat channels.
- Addressed customer inquiries, resolved issues, and ensured a positive customer experience related to outdated defaulted amount.
- Collaborated with cross-functional teams to escalate and resolved complex issues.
- Provided basic technical support related to services and troubleshooting issues.
- Educated and provided step by step guidance to customers about self-service options and resources.
Process Associate
Amazon Canada
Toronto, Ontario
02.2019 - 08.2020
- Performed duties such as stowing order, feeding, picking, sorting and scanning of parcels.
- Transport picked and packed items to awaiting delivery trucks and ensure that they are properly and safely loaded on to them.
- Performed auditing to ensure quality of process being done.
- Complies with all appropriate policies, procedures, safety rules and regulations
Education
Diploma - Event Planner and Management
Canadian All Care College
TorontoBachelor Degree - Computer Science
Dr. B. R. Ambedkar University
IndiaSkills
- Executive calendar management
- Document control processes
- Office operations management
- Customer service excellence
Timeline
Administrative Assistant
Life Mark Health( Contract)
03.2025 - Current
Customer Service Representative
Alorica
05.2022 - 04.2024
Postal Clerk (Part Time)
Canada Post
08.2019 - Current
Process Associate
Amazon Canada
02.2019 - 08.2020
Bachelor Degree - Computer Science
Dr. B. R. Ambedkar University
Diploma - Event Planner and Management
Canadian All Care College