Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Interests
Languages
Software
Affiliations
Quote
Timeline
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Naveen Joseph

Naveen Joseph

Administrative Assistant
Vancouver,Canada

Summary

Detail-oriented Office Manager with over 4 years of experience in administrative management and accounting. Proficient in accounts payable/receivable and office operations while safeguarding confidential information. Proficient in QuickBooks and Google Workspace. Skilled at adapting to fast-paced environments. Proven ability to prioritize tasks for optimal efficiency and accuracy in financial record maintenance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Administrative Assistant

WBI Home Warranty
Surrey, Canada
02.2024 - 10.2024
  • Respond to client inquiries via phone and email regarding warranty coverage, claim status, and documentation requirements
  • Maintain and update policyholder records in internal databases (CRM systems, Excel logs, etc.)
  • Process incoming warranty applications and ensure all documentation is complete and accurate
  • Schedule inspections, service calls, and follow-up appointments with homeowners and contractors
  • Support the claims department by organizing case files, scanning documents, and preparing reports
  • Coordinate with field representatives, contractors, and service technicians to resolve warranty issues
  • Prepare and send correspondence, warranty certificates, and renewal notices to clients
  • Assist in compiling data for monthly and quarterly reports on claims, customer service activity, and operational performance
  • Order and maintain office supplies, ensuring stock levels are adequate
  • Provide general administrative support including filing, photocopying, and document formatting
  • Help organize internal meetings, training sessions, and client appreciation events
  • Uphold privacy and confidentiality standards when handling sensitive client and policy information

Assistant Store Manager

Shell
Vancouver, Canada
01.2023 - 02.2024
  • Support the Store Manager in overseeing daily operations of the gas station and convenience store
  • Led a team of 12 associates across multiple 2 stores, improving team productivity by 25% through effective coaching and mentoring.
  • Resolve complex customer issues with a 98% satisfaction rate, building customer loyalty
  • Monitor fuel inventory and coordinate fuel deliveries to avoid shortages or overstock
  • Perform cash handling duties, including daily reconciliations, bank deposits, and managing cash drawers
  • Enforce safety and security protocols, including compliance with health regulations, fire codes, and fuel handling procedures
  • Assist with employee scheduling, time tracking, and performance evaluations
  • Ensure shelves are stocked, merchandise is rotated properly, and promotional displays are maintained
  • Oversee cleanliness and maintenance of the store, forecourt, and restrooms
  • Assist in preparing reports for sales, inventory, and employee productivity
  • Support implementation of corporate policies, promotions, and price changes

Administrative Technical Assistant [logistics]

Udaan
, India
08.2019 - 04.2021
  • Provided outstanding customer service, assisting customers with their storage needs and inquiries.
  • Supported day-to-day operations by answering phones, and handling general email communications.
  • Manage post-sales services such as tracking shipments, processing order replacements, handling refunds, issuing credit notes, making price adjustments, and coordinating communications related to quality or compliance.
  • Generate, review, and finalize sales orders, verifying the customer's eligibility (B2B) to place orders.
  • The accuracy of all details, including address, contact information, delivery date, and shipping method, is crucial.
  • Track the dispatch status of products, coordinate with logistic teams, issue invoices.
  • Oversee the customer complaints, managed a team of 10 associates to ensure the best service and established programs to retain value customers.

Client Relationship Manager

Amaaran Hospitality Services Ltd
, India
05.2019 - 07.2019
  • Oversaw daily operations of the hospitality department, including front desk, housekeeping, and food and beverage services, ensuring exceptional guest experiences.
  • Monitor housekeeping standards to ensure cleanliness, organization, and compliance with company standards and health regulations.
  • Manage daily operations of the sales office, supporting a team of 8 sales representatives and coordinating with front desk, F&B, and events departments
  • Maintain and update CRM records, ensuring accurate tracking of sales activities, client interactions, and booking statuses
  • Coordinate logistics for corporate bookings, weddings, and conferences including contracts, deposits, and special requirements
  • Prepare weekly sales reports and forecasts for senior leadership; analyze performance against KPIs
  • Assist with RFPs, proposals, and presentations for high-value clients and travel agencies
  • Onboard and train new sales support staff and interns on procedures and software systems

Sales Lead

Kottayam Motors
Kottayam, India
01.2017 - 04.2019
  • Greet customers, assess vehicle issues, and accurately document service needs for the technician team.
  • Provide clear explanations of service recommendations and cost estimates, fostering trust and transparency.
  • Schedule service appointments and coordinate with technicians to manage workflow efficiently.
  • Regularly update customers on service progress, addressing any concerns and managing expectations.
  • Identify opportunities for additional services and effectively communicate their value to customers.
  • Prepare and review final service invoices for accuracy and ensure timely customer payments.
  • Consistently achieve or exceed customer satisfaction targets, contributing to high repeat business.

Office Administrator

Dreams Graphics
, India
01.2015 - 11.2016
  • Cultivated customer loyalty, promoting repeat business and increasing sales.
  • Managed inventory levels and replenishment processes to ensure consistent product availability.
  • Collaborated with Store Manager to implement visual merchandising strategies that enhanced sales and customer engagement.

Education

Master of Business Administration - MBA

University Canada West
12.2022

BA - Automobile Engineering

MG University
05.2014

Skills

  • Customer-oriented approach
  • Effective communication and negotiation
  • Problem-solving ability and Time management
  • Adaptability and flexibility
  • Office Operations Management
  • Executive Calendar Management
  • Google Workspace (Sheets, Docs, Drive)
  • Confidential Information Handling
  • Database & Records Management
  • Supply Chain & Vendor Relations
  • Staff Coordination & Training
  • Detail-oriented documentation
  • Multi-tasking and prioritization

Certification

  • CLASS 5
  • SERVE IT RIGHT
  • FOOD SAFE

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Interests

Movies

Bike Ride

Listening to Music

Career Growth & Leadership

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Malayalam
Advanced (C1)

Software

CapCut

Email & Communication Tools – Outlook, Microsoft Teams, Slack

Office Software – Microsoft Excel,Word ,PowerPoint

Google Workspace (Docs, Sheets, Slides, Forms, Drive, Gmail, Calendar)

Canva and Adobe Acrobat

Affiliations

  • Certified Digital Marketing Associate

Quote

Fall seven times; stand up eight.
Japanese proverb

Timeline

Administrative Assistant

WBI Home Warranty
02.2024 - 10.2024

Assistant Store Manager

Shell
01.2023 - 02.2024

Administrative Technical Assistant [logistics]

Udaan
08.2019 - 04.2021

Client Relationship Manager

Amaaran Hospitality Services Ltd
05.2019 - 07.2019

Sales Lead

Kottayam Motors
01.2017 - 04.2019

Office Administrator

Dreams Graphics
01.2015 - 11.2016

Master of Business Administration - MBA

University Canada West

BA - Automobile Engineering

MG University

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Naveen JosephAdministrative Assistant