Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Quote
Languages
Interests
Software
Affiliations
Accomplishments
Timeline
Generic
Naveen Joseph

Naveen Joseph

Administrative Assistant
Toronto,ON

Summary

Hello! I’m a goal-driven professional with an administrative, customer service, and retail leadership experience who is detail-oriented. Over time, I have learned how to optimize complex processes while providing exceptional experiences to customers. From busy reception desks to executive support roles and retail coaching, I am able to instill order, passion, and robust energy to assist others.

I have been lucky to work in different settings, which include luxury lounges, engineering offices, and retail spaces with a high rate of customer traffic. These roles enhanced my multitasking and problem-solving skills while developing my ability to lead with empathy. Furthermore, my experience with office and editing software, along with coordinating teams and bilingual communication, ensure that I can meet new opportunities and challenges head on.

Let’s make it happen if you’re seeking someone who is people focused, service oriented, and pragmatic while being upbeat and positive towards their duties.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Administrative Assistant

WBI Home Warranty
Surrey, Canada
02.2024 - 10.2024
  • Respond to client inquiries via phone and email regarding warranty coverage, claim status, and documentation requirements
  • Maintain and update policyholder records in internal databases (CRM systems, Excel logs, etc.)
  • Process incoming warranty applications and ensure all documentation is complete and accurate
  • Schedule inspections, service calls, and follow-up appointments with homeowners and contractors
  • Support the claims department by organizing case files, scanning documents, and preparing reports
  • Coordinate with field representatives, contractors, and service technicians to resolve warranty issues
  • Prepare and send correspondence, warranty certificates, and renewal notices to clients
  • Assist in compiling data for monthly and quarterly reports on claims, customer service activity, and operational performance
  • Order and maintain office supplies, ensuring stock levels are adequate
  • Provide general administrative support including filing, photocopying, and document formatting
  • Help organize internal meetings, training sessions, and client appreciation events
  • Uphold privacy and confidentiality standards when handling sensitive client and policy information

Assistant Store Manager

Shell
Vancouver, Canada
01.2023 - 02.2024
  • Support the Store Manager in overseeing daily operations of the gas station and convenience store
  • Led a team of 12 associates across multiple 2 stores, improving team productivity by 25% through effective coaching and mentoring.
  • Resolve complex customer issues with a 98% satisfaction rate, building customer loyalty
  • Monitor fuel inventory and coordinate fuel deliveries to avoid shortages or overstock
  • Perform cash handling duties, including daily reconciliations, bank deposits, and managing cash drawers
  • Enforce safety and security protocols, including compliance with health regulations, fire codes, and fuel handling procedures
  • Assist with employee scheduling, time tracking, and performance evaluations
  • Ensure shelves are stocked, merchandise is rotated properly, and promotional displays are maintained
  • Oversee cleanliness and maintenance of the store, forecourt, and restrooms
  • Assist in preparing reports for sales, inventory, and employee productivity
  • Support implementation of corporate policies, promotions, and price changes

Administrative Technical Assistant [logistics]

Udaan
, India
08.2019 - 04.2021
  • Provided outstanding customer service, assisting customers with their storage needs and inquiries.
  • Supported day-to-day operations by answering phones, and handling general email communications.
  • Manage post-sales services such as tracking shipments, processing order replacements, handling refunds, issuing credit notes, making price adjustments, and coordinating communications related to quality or compliance.
  • Generate, review, and finalize sales orders, verifying the customer's eligibility (B2B) to place orders.
  • The accuracy of all details, including address, contact information, delivery date, and shipping method, is crucial.
  • Track the dispatch status of products, coordinate with logistic teams, issue invoices.
  • Oversee the customer complaints, managed a team of 10 associates to ensure the best service and established programs to retain value customers.

Office Manager/ Receptionist

Amaaran Hospitality Services Ltd
, India
05.2019 - 07.2019
  • Oversaw daily operations of the hospitality department, including front desk, housekeeping, and food and beverage services, ensuring exceptional guest experiences.
  • Monitor housekeeping standards to ensure cleanliness, organization, and compliance with company standards and health regulations.
  • Manage daily operations of the sales office, supporting a team of 8 sales representatives and coordinating with front desk, F&B, and events departments
  • Maintain and update CRM records, ensuring accurate tracking of sales activities, client interactions, and booking statuses
  • Coordinate logistics for corporate bookings, weddings, and conferences including contracts, deposits, and special requirements
  • Prepare weekly sales reports and forecasts for senior leadership; analyze performance against KPIs
  • Assist with RFPs, proposals, and presentations for high-value clients and travel agencies
  • Onboard and train new sales support staff and interns on procedures and software systems

Sales Lead

Kottayam Motors
Kottayam, India
01.2017 - 04.2019
  • Greet customers, assess vehicle issues, and accurately document service needs for the technician team.
  • Provide clear explanations of service recommendations and cost estimates, fostering trust and transparency.
  • Schedule service appointments and coordinate with technicians to manage workflow efficiently.
  • Regularly update customers on service progress, addressing any concerns and managing expectations.
  • Identify opportunities for additional services and effectively communicate their value to customers.
  • Prepare and review final service invoices for accuracy and ensure timely customer payments.
  • Consistently achieve or exceed customer satisfaction targets, contributing to high repeat business.

Office Administrator

Dreams Graphics
, India
01.2015 - 11.2016
  • Cultivated customer loyalty, promoting repeat business and increasing sales.
  • Managed inventory levels and replenishment processes to ensure consistent product availability.
  • Collaborated with Store Manager to implement visual merchandising strategies that enhanced sales and customer engagement.

Education

Master of Business Administration - MBA

University Canada West
Vancouver, BC
12.2022

BA - Automobile Engineering

MG University
India
05.2014

Skills

  • Customer-oriented approach
  • Effective communication and negotiation
  • Problem-solving ability and time management
  • Adaptability and flexibility
  • Office operations management
  • Executive calendar management
  • Google Workspace (Sheets, Docs, Drive)
  • Confidential information handling
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Attention to detail and accuracy
  • Professional verbal and written communication
  • Detail-oriented documentation
  • Multi-tasking and prioritization
  • Front desk reception and customer service

Certification

  • CLASS 5
  • SERVE IT RIGHT
  • FOOD SAFE

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Languages

Malayalam
Native language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2

Interests

Movies

Bike rides

Music

Career Growth & Leadership

Software

Email & Communication Tools – Outlook, Microsoft Teams, Slack

Office Software – Microsoft Excel,Word ,PowerPoint

Google Workspace (Docs, Sheets, Slides, Forms, Drive, Gmail, Calendar)

Canva and Adobe Acrobat

CapCut

Affiliations

  • Certified Digital Marketing Associate

Accomplishments

  • During my time at Shell, I saved the company $1500-3000 per month from the wastage of inventory and theft costs.
  • Updated and maintained company database to reflect current and accurate client records for more than 50+ accounts.
  • Resolved product issue through consumer testing.
  • Supervised team of 12 staff members.

Timeline

Administrative Assistant

WBI Home Warranty
02.2024 - 10.2024

Assistant Store Manager

Shell
01.2023 - 02.2024

Administrative Technical Assistant [logistics]

Udaan
08.2019 - 04.2021

Office Manager/ Receptionist

Amaaran Hospitality Services Ltd
05.2019 - 07.2019

Sales Lead

Kottayam Motors
01.2017 - 04.2019

Office Administrator

Dreams Graphics
01.2015 - 11.2016

Master of Business Administration - MBA

University Canada West

BA - Automobile Engineering

MG University

Similar Profiles

CREATE PROFILE
Naveen JosephAdministrative Assistant