Medenio Villar
Niagara Falls,Canada
Summary
Detail-oriented professional with a proven track record in bookkeeping, customer support, and administrative operations. Expertise in financial reporting, technical troubleshooting, and client service enhances the ability to contribute effectively to team success. Recognized for reliability and exceptional organizational skills, consistently delivering high-quality results in fast-paced environments. Committed to fostering positive client relationships and optimizing operational efficiency.
Overview
4
4
years of professional experience
Work History
User Support Technician
Concentrix
08.2023 - Current
- Diagnose and resolve diverse technical issues for external and internal users, ensuring smooth functionality of hardware, software, and networking components
- Deliver exemplary customer service by investigating user concerns and providing efficient, accurate solutions, meeting service level agreements
- Conduct thorough troubleshooting for complex technical challenges, enhancing user satisfaction, and reducing downtime by 10%
- Document technical incidents and resolutions to contribute to a comprehensive knowledge base for future support needs
Fitness Center Attendant
Niagara College
09.2022 - 05.2023
- Fostered a welcoming and inclusive fitness environment, prioritizing client safety and member satisfaction
- Organized and maintained workout areas by setting up and disassembling equipment for 2+ scheduled classes, ensuring readiness for use
- Employed motivational techniques, including curated music playlists, to energize 20+ class participants and enhance engagement
- Implemented a systematic record-keeping approach to track and update client information, supporting operational accuracy
Bookkeeper
A. Cabansay CPA Professional Corporation
11.2022 - 02.2023
- Streamlined financial operations by accurately processing invoices, deposits, and money logs, leading to seamless operations
- Reconciled monthly bank accounts and meticulously tracked expenses to keep up-to-date financial records
- Executed payroll management for 3+ employees, ensuring compliance with all procedures and maintaining detailed documentation, guaranteeing timely payments
- Established and optimized a QuickBooks accounting system to reflect accurate, actionable financial insights for the firm
Crew Trainer
McDonald's
04.2022 - 11.2022
- Coached and mentored 5+ team members in customer service, food safety standards, and operational best practices, fostering professional growth
- Provided exceptional service, setting a high-performance standard for team members through exemplary work ethic and efficiency
- Observed and evaluated crew performance, offering constructive feedback to enhance team productivity and effectiveness
Crew Member
McDonald's
10.2021 - 04.2022
- Cleaned and organized all areas of the restaurant, sustaining a sanitary and welcoming environment
- Assisted colleagues in achieving team goals, demonstrating a collaborative and results-oriented approach
- Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
Education
College Diploma - Business and Accounting
Niagara College
Niagara-on-the-lake05-2023
High School Diploma -
University of Santo Tomas
Manila05-2021
Skills
- QuickBooks
- Sage
- Journal Entries
- Data Entry
- Computer skills
- Office administration
- Customer service
- Time management
- Telephone skills
Languages
English
Professional Working
Tagalog
Native or Bilingual
Timeline
User Support Technician
Concentrix
08.2023 - Current
Bookkeeper
A. Cabansay CPA Professional Corporation
11.2022 - 02.2023
Fitness Center Attendant
Niagara College
09.2022 - 05.2023
Crew Trainer
McDonald's
04.2022 - 11.2022
Crew Member
McDonald's
10.2021 - 04.2022
College Diploma - Business and Accounting
Niagara College
High School Diploma -
University of Santo Tomas