Baljeet Kaur
Winnipeg,MB
Summary
Proven Customer Service Representative at Basstel, adept in complaint resolution and Microsoft Excel, enhanced customer loyalty through empathetic service and efficient problem-solving. Skilled in elevating customer satisfaction and training staff, significantly contributing to a positive service experience. Demonstrated ability to manage high-stress situations, ensuring professionalism and fostering repeat business without exceeding a 55-word limit.
Overview
1
1
year of professional experience
Work History
User Support Technician
Basstel
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Associate
Winners
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Human Resources And Business Management - Human Resources Development
Robertson College
Winnipeg, MB01.2024
Bachelor Of Commerce - Business
Dev Samaj College For Women
Punjab,India08.2022
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Account updating
- Staff education and training
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
User Support Technician
Basstel
01.2024 - Current
Sales Associate
Winners
09.2023 - Current
Human Resources And Business Management - Human Resources Development
Robertson College
Bachelor Of Commerce - Business
Dev Samaj College For Women
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