May Al Shahaf
Calgary
Summary
Highly collaborative and effective communicator with a strong foundation in sociology and management. Excels in providing exceptional service and fostering positive relationships with team members and clients. Proficient in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Fluent in English and Arabic, bringing a professional approach to customer interactions and service solutions. Effective team collaborator, consistently focused on achieving results through efficient and empathetic service.
Overview
8
8
years of professional experience
Work History
Early Childhood Educator/Guide
Montessori Children’s House Academy
06.2024 - 08.2024
- Guided Children Ages 18 months to 5 years in various activities.
- Established a nurturing environment to support emotional development, allowing children to express feelings safely.
- Assisted in the development of social, cognitive, and motor skills.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
Server and Bartender
Earl Grey Golf Club
08.2022 - 12.2023
- Provided Excellent customer service, greeting and assisting members.
- Served food and beverages promptly with focused attention to customer needs.
- Managed orders, bills and complimentary items using POS system.
- Maintained a clean and organized workspace.
Key Holder
Dollarama
03.2020 - 08.2022
- Efforts resulted in a promotion to a higher position in May 2022.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Stocked merchandise and ensured the cleanliness and readiness of the store at all times.
- Assisted in training new employees, ensuring a seamless integration into the team.
Production
MissFresh
12.2019 - 03.2020
- Packaged food items for distribution and ensured proper labeling.
- Followed safety and sanitation guidelines to maintain clean work environment.
Customer Service
St. Mary’s High School
01.2017 - 01.2020
- Handled incoming calls professionally while directing them appropriately.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Operated cash register to record transactions accurately and efficiently.
Education
Bachelor of Arts - Sociology
University of Calgary
Calgary, AB06.2025
Minor - Management And Society
University of Calgary
Calgary, AB06-2025
High School Diploma -
Saint Mary’s Senior High School
Calgary, AB06-2020
Skills
- Collaboration
- Customer service
- Communication
- Reliable
- Detail-oriented
- Flexible
- Proficiency in Microsoft Office
- Team management
- Organizational skills
- Office administration
- Leadership development
Certifications And Awards
- Alexander Rutherford High School Achievement Scholarship.
- Gold Honor Awards at St. Mary’s High School.
- French Outstanding Student Award at St. Mary’s High School.
Languages
English
Arabic
Timeline
Early Childhood Educator/Guide
Montessori Children’s House Academy
06.2024 - 08.2024
Server and Bartender
Earl Grey Golf Club
08.2022 - 12.2023
Key Holder
Dollarama
03.2020 - 08.2022
Production
MissFresh
12.2019 - 03.2020
Customer Service
St. Mary’s High School
01.2017 - 01.2020
Bachelor of Arts - Sociology
University of Calgary
Minor - Management And Society
University of Calgary
High School Diploma -
Saint Mary’s Senior High School
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