Margarite Marie Lee
Calgary
Summary
Dedicated professional with a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work autonomously and quickly acquire new competencies. Results-driven with a history of delivering high-quality work. Known for outstanding communication and teamwork abilities. Committed to meeting company objectives and providing exceptional service. Eager to tackle new challenges and contribute to organizational success through ongoing learning and professional growth.
Overview
6
6
years of professional experience
Work History
Correctional Peace Officer
CYOC
03.2024 - Current
- Supervised approximately 40 inmate activities, including meals, recreation times, and work assignments.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Conducted headcounts to ensure that all inmates were accounted for.
- Coordinated with law enforcement and court personnel regarding inmate transportation and legal proceedings.
Healthcare Security Officer
Paladin
01.2023 - Current
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Maintained accurate records of all incidents that occurred on site.
- Assisted with crowd control during large events held at the healthcare facility.
- Prepared detailed reports regarding daily activities performed while on duty.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Identified suspicious activity to determine appropriate response.
- Monitored security cameras to identify and respond to suspicious activity.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
Customer Service Manager
Rogers
11.2019 - 12.2022
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised approximately 60 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Researched and corrected customer concerns to promote company loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
SECURITY LICENCE -
ALBERTA SOLICITOR GENERAL
Edmonton, AB03.2023
LEVEL 5 -
DRIVERS LICENCE
AlbertaCPR/FIRST AID - First Aid
St JOHNS AMBULANCE
Calgary, AB02.2023
Certificate - Protection, Security And Investigation
Tip Of Spear Security Training
Edmonton, AB01.2023
Healthcare
MEDIX COLLEGE
Brantford, ON06.2013
Skills
- Non-violent restraint methods
- Conflict resolution strategies
- First aid certification
- Personal safety techniques
- Team leadership
- Security oversight
- Efficient dispatch management
- Staff allocation planning
- Staffing coordination
- Implementation of security protocols
Timeline
Correctional Peace Officer
CYOC
03.2024 - Current
Healthcare Security Officer
Paladin
01.2023 - Current
Customer Service Manager
Rogers
11.2019 - 12.2022
SECURITY LICENCE -
ALBERTA SOLICITOR GENERAL
LEVEL 5 -
DRIVERS LICENCE
CPR/FIRST AID - First Aid
St JOHNS AMBULANCE
Certificate - Protection, Security And Investigation
Tip Of Spear Security Training
Healthcare
MEDIX COLLEGE
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