Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Personal Summary
References
Timeline
Generic

Matthew Hickey

Halifax,NS

Summary

Flexible, hard worker ready to learn and contribute to team success, offering several years of experience promoting client development in group home settings. Skilled in facilitating and developing life skills and relationships and monitoring client progress. Observant and patient team player with a passion for helping others reach their goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Residential Counsellor

Metro Community Housing Association
Halifax, Nova Scotia
04.2023 - Current
  • Facilitated daily living activities for residents in supportive housing.
  • Developed and maintained positive relationships with residents and their families.
  • Provided crisis intervention and conflict resolution support as needed.
  • Assisted residents in accessing community resources and services.
  • Conducted regular safety checks and maintained a secure environment.
  • Documented resident progress and reported changes to management effectively.
  • Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
  • Provided guidance and support to clients in need of assistance with daily living skills.

Guest Services Associate

Massage Addict
Lower Sackville, Nova Scotia
06.2020 - 03.2023
  • Assisted clients in scheduling appointments and managing their service preferences.
  • Provided knowledgeable recommendations on services and products to enhance client experience.
  • Maintained a clean and welcoming reception area for optimal guest comfort.
  • Handled client inquiries and resolved issues promptly to ensure satisfaction.
  • Processed payments efficiently using point-of-sale systems and ensured accurate transactions.
  • Collaborated with therapists to coordinate schedules and improve service delivery.
  • Verified insurance coverage for patients' treatments and procedures.

Retail Sales Associate

Winners
Bedford, Nova Scotia
09.2017 - 05.2020
  • Operated cash register and processed transactions efficiently.
  • Maintained store cleanliness and organized merchandise displays.
  • Trained new staff on sales techniques and store policies.
  • Handled customer complaints professionally and resolved issues promptly.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Education

Diploma - Counselling Skills & Social Human Services

Maritime Business College
Lower Sackville, NS
03-2023

Bachelor of Arts - Psychology

Athabasca University
Athabasca, AB

Skills

  • Crisis intervention
  • Relationship management
  • Client advocacy
  • Effective communication
  • Empathy and active listening
  • Community resource access
  • Conflict resolution
  • Interpersonal communication

Languages

French
Professional

Accomplishments

  • Coach's Award for outstanding leadership and team-building (2018)
  • General Entrance Scholarship to University of King's College
  • High-honours in College

Certification

  • WHMIS Certification
  • First Aid Certification
  • Fire Safety Certification
  • Food Handling Certification
  • Medication Awareness Training
  • Non-Violent Crisis Intervention Certification
  • ASIST Certification
  • Crisis Intervention and Stress Management Certification
  • Death Notification Workshop
  • Understanding and Managing Behaviours Certification

Personal Summary

I am described as a supportive, approachable person who can carry a conversation. I am finishing my post-secondary education and looking to start a career as I do so. I live in a quiet home with a loving partner and a few beautiful cats. I see the world through an optimistic lens, and enjoy spreading laughter and positivity. My creativity and unique perspective have led me to success in a variety of roles.

References

References available upon request.

Timeline

Residential Counsellor

Metro Community Housing Association
04.2023 - Current

Guest Services Associate

Massage Addict
06.2020 - 03.2023

Retail Sales Associate

Winners
09.2017 - 05.2020

Diploma - Counselling Skills & Social Human Services

Maritime Business College

Bachelor of Arts - Psychology

Athabasca University

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Matthew Hickey