Olivia Burgess
Halifax,NS
Summary
Compassionate Residential Counselor with experience providing individualized care in a group home setting. Displaying kindness, patience, and consistency in order to successfully enhance and prioritize a positive lifestyle quality for the residents.
Diligent and highly consistent when enhancing residents' mental health and social needs; as well as strongly value the importance of reliability and interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential Counsellor
Metro Community Housing Association
Halifax, NS
04.2023 - Current
- Promoted independence by assisting and supervising clients while completing daily living activities.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Assisted clients with maintaining good personal hygiene.
- Recorded client status progress and challenges in logbooks and reports.
- Improved patient outlook and daily living through compassionate care.
- Contributed to case reviews of client status and progress.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted clients with daily living activities such as meal planning, medication management, budgeting.
- Developed and optimized treatment plans to help clients continue to progress.
- Assisted clients with conflict resolution strategies and emotion management techniques.
- Collaborated with other professionals to coordinate services for clients.
Administrative Assistant
True North Psychological Services
Halifax, NS
11.2020 - 04.2022
- Booked appointments for clients and managed the scheduling of several providers.
- Ensured intake form completion.
- Performed all billing practices for a total of 15 psychologists and psychiatrists.
- Provided secretarial and office management support while building cooperative working relationships.
- Maintained confidentiality containing customer contact information and personal files.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Report writing and editing.
- Organized files, faxed reports, assessments, and scanned documents.
- Responded effectively to sensitive inquiries and or crisis calls.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Received administrative format training in: Owl Practice & Med Access
Front Desk Receptionist
Family Vision Clinic
Halifax, NS
10.2018 - 11.2020
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Investigated and analyzed client complaints to identify and resolve issues.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Preliminary tested patients prior to their appointments.
- Worked closely with doctors and adhering to their personal preferences and specific needs/schedules.
- Signed for packages, recorded deliveries and distributed to personnel.
- Prepared patient files.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled payment processing and provided customers with receipts and proper bills and change.
Front Desk Receptionist
Sears Optical
Halifax, NS
01.2017 - 01.2018
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Conducted and managed payroll.
- Scheduled appointments and meetings.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Coordinated the delivery of eye glasses to several laboratories.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
Education
Bachelor of Arts - Psychology
Saint Mary's University
Halifax, NS05-2023
Skills
- Active Listening
- Crisis Prevention Intervention
- Relationship Building
- Case File Management
- Care Plan Management
- Dementia Care
- Progress Documentation
- Behavioral Intervention Plans
Certification
- Standard First Aid (2023)
- Vulnerable Sector Check (2023)
- Food Handlers Course (2023)
- Crisis Intervention Training (2022)
Volunteer Work
Nova Scotia Health Authority - Addictions and Withdrawal Management
2018 - 2020
- accompanied patients for walks outdoors
- participated in activities with patients such as painting, playing cards, watching movies, etc.
- had meaningful conversations and interactions with patients
- effectively reported to volunteer coordinators and staff
References
References available upon request.
Timeline
Residential Counsellor
Metro Community Housing Association
04.2023 - Current
Administrative Assistant
True North Psychological Services
11.2020 - 04.2022
Front Desk Receptionist
Family Vision Clinic
10.2018 - 11.2020
Front Desk Receptionist
Sears Optical
01.2017 - 01.2018
Bachelor of Arts - Psychology
Saint Mary's University
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