Summary
Overview
Work History
Education
Skills
Other Interests
Timeline
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MASEEHA DOSTDAR

Calgary,AB

Summary

Professional, well-rounded, accuracy-driven, goal-oriented, fast-paced Clerk who thrives in serving clerical needs with tireless focus on performance optimization and team needs. Successful at satisfying customer needs, and achieving high level of customer service. Positive and upbeat team player with comprehensive knowledge of file management. Excellent communication and prioritization skills. Eager to drive personal and organization success through expansion of personal knowledge and duties.

Overview

14
14
years of professional experience

Work History

Sales and Service Agent

WestJet Airlines
11.2021 - Current
  • Pleasantly greet guests
  • Maintain high customer satisfaction standards to meet or exceed targets.
  • Handle customer issues with confidence.
  • Answers passenger inquiries regarding flight schedules, fares, space availability on flights.
  • Managing reservation amendments, additions and cancellations
  • Answer questions about policies and address guest's concerns.
  • Help other team members resolve issues on Teams.

Customer Service Representative

Shaw Direct
01.2015 - 01.2016
  • Reviewed customer account information to determine current issues and potential solutions.
  • Set up and activated customer accounts.
  • Answered customer questions and addressed concerns
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Confirmed orders and troubleshot missed delivery dates, shortages and overages.
  • Reviewed account and service histories to identify trends and issues.
  • Educated customers on special pricing opportunities and company offerings.

Office Clerk

DMA Project, Oil and Gas
  • Organized files for Encana, scanning, indexing, organized Wills, Correspondences and Land Papers.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.

Legal Assistant

Foster LLP
  • Had practiced on real client files such as managing files, scanning, copying, drafting letters, attending client meetings and taking notes.
  • Handled telephone calls, meeting plans and conference organization requirements.
  • Corresponded daily with clients, insurance adjusters, doctors and attorneys.
  • Used computer databases, credit reports, and tax and legal filings to locate persons and compile information for investigations.

Volunteer

Drop In and Rehab Centre
  • Communicated needs and issues to appropriate supervisors for administrative action.
  • Educated residents and families about available services and resources.
  • Adhered to high level of standards and values, and maintained professional demeanor.

Student Council Member

James Fowler High School
01.2010 - 01.2012
  • Morning announcements, organized assemblies, Christmas dinners for seniors from Harris House.
  • Created and organized campaign materials, spoke publicly.
  • Volunteered and served at school and council events.
  • Planned student leadership committee activities with social events.

Education

10.2015

Legal Assistant Diploma -

Southern Alberta Institute of Technology
01.2015

Skills

  • Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Outlook
  • IT lab
  • PC Law
  • EDocs
  • Document Management
  • EsiLaw
  • Legal MacPac
  • Eclipse SE
  • The conveyancer
  • Troubleshooting
  • Event planning
  • Recordkeeping
  • Microsoft Teams

Other Interests

Cosmetologist Hair and makeup artist

Timeline

Sales and Service Agent

WestJet Airlines
11.2021 - Current

Customer Service Representative

Shaw Direct
01.2015 - 01.2016

Student Council Member

James Fowler High School
01.2010 - 01.2012

Office Clerk

DMA Project, Oil and Gas

Legal Assistant

Foster LLP

Volunteer

Drop In and Rehab Centre

Legal Assistant Diploma -

Southern Alberta Institute of Technology

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MASEEHA DOSTDAR