Rebecca Pilon
Calgary
Summary
A dedicated and adaptable hospitality professional with over 10 years of experience, I excel in creating seamless, memorable experiences by leveraging strong organizational, communication, and problem-solving skills. Passionate about delivering exceptional service, I am highly skilled in managing high-pressure situations, ensuring client satisfaction, and fostering positive relationships with clients and teams. Always motivated to expand my knowledge, I thrive in dynamic environments and am committed to continuous personal and professional growth. Known for my attention to detail, leadership capabilities, and ability to coordinate complex events with precision and creativity
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
WestJet Airlines
06.2022 - Current
- Provided timely assistance with boarding, seating, and managing in-flight needs (e.g., meal service, comfort items)
- Demonstrated conflict resolution and problem-solving skills in high-pressure situations, ensuring a positive customer experience.
- Coordinated with team members to ensure smooth operations and adherence to safety regulations during the flight.
- Fostered strong communication with passengers, addressing inquiries, and offering assistance, contributing to a welcoming environment.
- Adapted to various time zones and worked under tight schedules, demonstrating flexibility and strong organizational skills.
Bartender + Server
Milestones Bar & Grill
05.2021 - 07.2022
- Provided high-quality customer service in a fast-paced environment, ensuring a positive guest experience during events and daily operations.
- Monitored inventory levels, restocked supplies, and ensured that all beverage and food items were adequately stocked for events.
- Managed cash and credit card transactions accurately, ensuring smooth billing and payment processing.
- Supported event set-up and breakdown, contributing to the overall success of private parties, corporate events, and special functions.
HOSPO Lead Event Coordinator
Southern Alberta Institute of Technology
01.2021 - 04.2021
- Managed online attendee registration, engagement, and feedback, utilizing platforms to create interactive and immersive virtual experiences.
- Supervised virtual event staff, ensuring clear communication, timely responses, and a high standard of service throughout the event.
- Managed all technical aspects of online events, coordinating with IT teams and external vendors to ensure seamless setup, live streaming, and troubleshooting during events
- Developed and maintained detailed event schedules, managing multiple online sessions, guest speakers, and content presentations to ensure smooth transitions.
- Communicated with speakers, to provide necessary guidelines, technical support, and event details to ensure successful presentations.
Front of House Manager + Server
Boston Pizza
12.2018 - 03.2020
- Supervised daily front-of-house operations, ensuring efficient service and a welcoming atmosphere for all guests.
- Handled guest inquiries, concerns, and complaints, resolving issues quickly and professionally to ensure a positive experience.
- Oversaw the setup and breakdown of event spaces, collaborating with clients to ensure their needs were met for private parties, social events, and other functions
- Worked collaboratively with the event team to ensure seamless coordination and execution of special events, from pre-event planning to day-of execution.
- Maintained a high level of communication with the back-of-house team to ensure service flow and quality standards were met at all times.
Education
Certificate of Completion - Social Events And Wedding Planning
Mount Royal University
Calgary, AB12-2024
Diploma - Hospitality Management
Southern Alberta Institute of Technology
Calgary, AB04-2021
Skills
- Customer assistance
- Reliability and punctuality
- Client Relationship Management
- Strong Teamwork & Collaboration
- Proficient Problem-Solving
- Strong Detail Orientation
- Technology and Social Media Proficiency
- Innovative Thinking
Certification
- ProServe, AGLC - 2025-2030
- Reel Facts, AGLC - 2025-
- Deal Us In, AGLC - 2025-
- Alberta Food Safety Basics, AHS - 2025
- Alberta Food Safety Basics for Special Events, AHS - 2025
- Level 1 In Wines, Fine Vintage - 2022
- Food and Wine Pairing Professional- 2022
Timeline
Cabin Crew Member
WestJet Airlines
06.2022 - Current
Bartender + Server
Milestones Bar & Grill
05.2021 - 07.2022
HOSPO Lead Event Coordinator
Southern Alberta Institute of Technology
01.2021 - 04.2021
Front of House Manager + Server
Boston Pizza
12.2018 - 03.2020
Certificate of Completion - Social Events And Wedding Planning
Mount Royal University
Diploma - Hospitality Management
Southern Alberta Institute of Technology
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