Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
Accomplishments
Languages
Languages
References
Timeline
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Fataneh Zarnegar Bakhtiari

Mississauga,Ontario

Summary

Dedicated and safety-conscious airline professional with hands-on customer service experience. Trained in cabin management, emergency procedures, and regulatory compliance. Known for delivering calm, friendly, and attentive support in high-pressure environments, with a strong ability to de-escalate situations and ensure passenger comfort. Proven track record of working collaboratively with diverse teams, maintaining compliance with Transport Canada standards, and upholding the highest levels of professionalism, care, and discretion.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Agent

WestJet airlines
05.2024 - Current
  • Identified opportunities to improve customer service processes and procedures.
  • Created reports detailing customer interactions for management review.
  • Ensured compliance with applicable laws when dealing with customers.
  • Provided exceptional front-line service to hundreds of passengers daily, ensuring a seamless check-in, boarding, and travel experience
  • Resolved ticketing issues, seat changes, and passenger concerns calmly and professionally in high-pressure situations
  • Collaborated closely with flight crew and ground operations to coordinate on-time departures and address last-minute changes
    Enforced travel safety regulations and company protocols, maintaining compliance with airport security standards
  • Offered personalized support to travelers with special needs, creating a welcoming and inclusive environment

Customer Service Representative

Cathay Pacific Airways
Mississauga, ON
09.2023 - 01.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Personal Shopper

Instacart
06.2021 - 06.2022
  • Delivered timely and accurate personal shopping services by anticipating customer needs and fulfilling special requests with attention to detail.
  • Provided courteous, personalized assistance with food selections, substitutions, and dietary preferences, ensuring a seamless and satisfying customer experience.
  • Developed relationships with loyal shoppers by providing personalized shopping experiences.
  • Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
  • Communicated with vendors regarding product availability, pricing, delivery dates, and any other related information.

Child Care Assistant Teacher

Global Bilingual Montessori School
09.2016 - 09.2018
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted lead teacher with snack time, arts and crafts, and putting children down for naps.
  • Enforced rules and instructions to maintain discipline.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Maintained daily records of individual activities, behaviors, meals and naps.

Education

Diploma - Flight Services Operation And Cabin Management

Seneca College School of Hospitality And Tourism
Finch, ON
04-2024

Skills

  • Excellent communication, and interpersonal skills
  • Attention to detail
  • Time management
  • Strong leadership skills with ability to motivate and encourage team members
  • First Aid/CPR and safety procedures
  • Conflict resolution
  • Planning & organizing
  • Customer Service
  • Problem Resolution
  • De-Escalation Techniques
  • Mentoring
  • Teamwork and Collaboration

Certification

  • Flight services Training at Seneca college - 2022-2023
  • Flight services, operations and cabin management diploma- [Winter 2024]

Affiliations

✓ Exceptional Customer Service
✓ Emergency Procedures & Safety Protocols
✓ Calm and Professional Under Pressure
✓ First Aid & CPR Certified
✓ Conflict Resolution & Problem Solving
✓ Team Collaboration in Fast-Paced Environments
✓ Flexible and Adaptable Work Style
✓ Familiarity with Aircraft Cabin Operations
✓ Effective Verbal & Interpersonal Communication
✓ Culturally Sensitive Passenger Interaction
✓ Attention to Detail & Cleanliness Standards
✓ Fluent in English; Conversational French & Persian

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Languages

English
Full Professional
Persian
Native/ Bilingual
French
Elementary

Languages

I am capable of speaking English and Persian fluently and also I know some basic knowledge in French.

References

References available upon request.

Timeline

Customer Service Agent

WestJet airlines
05.2024 - Current

Customer Service Representative

Cathay Pacific Airways
09.2023 - 01.2024

Personal Shopper

Instacart
06.2021 - 06.2022

Child Care Assistant Teacher

Global Bilingual Montessori School
09.2016 - 09.2018

Diploma - Flight Services Operation And Cabin Management

Seneca College School of Hospitality And Tourism

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Fataneh Zarnegar Bakhtiari